Underwriting Assistant Iberia

hace 3 semanas

Madrid, España Chubb INA Holdings Inc. A tiempo completo

**Role purpose**:
To support the underwriting teams in delivering a high-quality client service by taking ownership of the operational functions of the team allowing them to focus on production and underwriting.

To act as gatekeepers of information into the registration and policy production process.

To support the Underwriters and ensure that the documentation required for processing is complete and accurate by adopting the right first-time principle.

To ensure that new and renewal business and endorsements are processed to agreed service standards.

Deliver excellent customer service and ensure high customer satisfaction.

This role reports directly to the Operations Team Leader or Operations Manager, however, through the matrix reporting structure it may also have a dotted line to other parts of the underwriting community on a day to day basis.

**Key responsibilities**:
Build good working relationships with local underwriting teams and ensure that local underwriting management are regularly communicated with and kept updated on appropriate issues.

Build good working relationships with third party provider, proactively monitor and support the completion of outsourced processes, ensuring agreed service standards and quality levels are met.

To ensure that quality and validation measures are completed, reported, and acted upon accordingly.

To assist in the underwriting/processing of allocated new business, renewals and endorsements accordingly.

Act as first point of contact to lines for processing complex business.

To support the Underwriting community through liaison with and participation at meetings with brokers, internal departments (e.g. P&C PSU, Credit Control) and external advisers.

To provide general assistance to underwriters for broker and/or client visits and other administrative duties as agreed with Operations Manager.

To liaise with brokers and internal departments for credit control, claims and risk information.

To independently handle requests and queries from customers where appropriate. To coordinate with appropriate departments and staff to resolve first level customer complaints.

To work in conjunction with all respective areas to ensure efficient working practices are in place, e.g. identifying process. improvements, providing feedback to reduce rework or errors and escalate any blockages to the Operations Manager where necessary

Creation and analysis of Business and Operational reports; Investigate, action, complete, or escalate to line management as appropriate.

Support the development and implementation of business processing tools by acting as SME and assisting in requirements gathering and UAT.

To adhere to robust Quality Framework standards and procedures.

To work within the framework of our ethical and service standards.

Any other ad hoc duties allocated by the Operations Manager.

**Qualifications**:
**Qualifications**:
Insurance apprenticeship with previous experience of a Commercial or Personal Lines insurance operation or underwriting support role (preferred).

Competent in Microsoft Office.

Confident with effective communication and interpersonal skills both in verbal and written forms.

Strong customer service skills and customer centric attitude.

Strong attention to detail and the desire to deliver and improve quality.

Problem resolution and decision-making skills.

Ability to work in a team environment as well as on own initiative.

Self & Team learning.

Timeliness.

**Languages**:
Good standard in understanding and written English is preferred

Spanish native

**What we offer in return**:
29 days of vacation a year

2 days working from home option + additional flexible days

Working from home allowance

Entry time flexibility

Private medical insurance

Life and accident insurance

Meal allowance

Pension plan

Stock purchase plan

Flexible compensation scheme

Gympass

Employee assistance program

Comprehensive Learning & Development offer

Flexible Working

We are open to discussing flexible working arrangements. This can be discussed with the Recruitment Business Partner managing this position.

Integrity. Client Focus. Respect. Excellence. Teamwork

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

Applicants for positions with Chubb Spain must be legally authorized to work in Spain.

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