Inside Sales/account Management

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We are looking for a hands-on Inside Sales/Account Management to strengthen our sales team within Vehicle Electrification. You will be part of a dynamic, exciting, global, and fast-growing team.

In this position, you will be the ambassador for providing a high quality and speedy level of service in sales related preparation activities (related to quotation, costing, compliance, and other account related matters).

**Responsibilities**:

- Supporting Sales team for all below listed tasks and providing adequate cover when they are in the field or holidays (Quotation follow up, Order/sales/fcast analysis, onboarding new customer, action follow up and make part of kick off meetings for onboarding accounts/projects );
- Regional Account follow up: analyse, review, Quote, tech request, fcast plan, reprice) and propose new products
- Incoming leads follow up: contact lead +update CRM: analyse, review, create opportunity or reject, assign to sales for existing accounts
- Receiving and processing customer inquiries in relation to pricing, lead-time, product offering, and complaints through efficient, prompt and friendly communication
- In charge of handling all standard (REACH, RoH’s, TSCa, POP, California Prop 65) and Non-standard Customer Compliance requests and liaise with the Compliance team, Engineering or procurement owners
- Responsible for completing and returning customer specific supplier questionnaires to customers and liaise with internal business partners if needed (HR, legal, procurement, IT, Finance)
- Responsible for all non-standard related Purchase orders (place Purchase orders in R12 and communication engineering/plant/sales)
- In charge for customer Quality complaints CAPA submission (complaint handling) and make sure complaints are handled in a fast, accurate and corrective way > support Quality Manager
- Manage all EMEA pricing related requirements or changes in an efficient, accurate and timely way (price card set up in Oracle + CRM)
- Work with APD derivatives (assign items to Org & VP)
- Responsible for new customer set up and any EDI/RLM onboarding coordination and follow up between customer, sales, MDM IT team,
- In charge of pre-serial automotive shipments for biggest Automotive customers out of Leuven, BE sales office
- Assist sales with contract review (Legal) coordination for NDAs
- First point of contact for customer service and liaise, follow up for any customer related questions/actions and provide instructions related to customer data and requirements
- Manage customer portals
- Order office supplies and monitor the offices are compliant with the health and safety regulations

Requirements and skills:

- Previous inside sales experience or 3 years advanced customer service specialist experience
- You work accurate and pro-active
- Energy, drive & creative team player
- Ability to adapt to different customer/business needs and scenarios
- Self-starter, analytical skills
- Ability to prioritize and manage time effectively
- Experience and understanding of complexity of Automotive requirements is a big plus
- Excellent organizational, communication and administration skills.
- You have experience with Oracle or any other ERP system, CRM (Customer Relationship Management), BI and sales monitoring systems.
- Excellent communication (both written and oral) skills in English. All other languages (e.g. Dutch, French, German, ) are an asset
- Good practical knowledge of MS Office Package

What we offer?
- Permanent position
- Flexible work schedule (7:30 - 9:30 to 16:30 - 18:30)
- Hybrid working model (3 days of remote work per week)
- Shuttle bus from Pl. España (BCN) to our office (Terrassa)
- Competitive salary & monthly meal allowance
- Social benefits (health, life insure and pension plan) are offered after one year
- Internal growth opportunities

We offer training on the job and you can benefit from the wide range of training programs Donaldson is offering. You will have the chance to regularly join and be part of Leuven, BE team meetings and team connect with your peers BE based. You want to be part of an innovative, great, global and fast growing team and get the chance to develop further your Inside Sales skills? Join our great team.

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Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.