IT Application Support Analyst
hace 1 semana
**GROUP BNP PARIBAS**
BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.
**SPAIN IT PLATFORM**:
The Spain IT Platform for EMEA is responsible to provide IT Services to our Clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. This function includes Global Markets Application Production, Local Territory IT Development, the Core Infrastructure environment including Datacenters, Application Production, Security, Architecture as well as elements of the Global Services organisation.
**ABOUT THE JOB**:
MISSION
- Business Area/Dept Overview-
- Purpose & Scope of role- o In line with the overall BNP Paribas sourcing strategy, this role will be located in Spain as part of a Madrid based team. It reports hierarchically to a Global Production Support team manager, with a local team lead.- o The role support users mainly in Germany and works very closely with Development (ADM), Business Analysts, and other Production Support (APS) and infrastructure teams in Frankfurt, Paris, Madrid, Brussels, Mumbai & Bangalore.-
RESPONSIBILITIES
**Application Production Support**
- Manage technical and functional incidents and problems
- Testing and cross checks
- Interact with IT Production & ICP Support Teams
- Incidents/Requests/Changes/Problems Management.
**Knowledge Transfer**:
- Build and update knowledge database for incidents, processes,...
- Train/mentor other members of the team for support activities
- Suggest & implement continuous improvements
- Organise regular incident review meetings with APS peers (when SPOC of an area) and discuss areas for improvements (detection, communication, risk of occurrence, documentation...)
- Improve team autonomy on incident resolution
**Automation**:
- Automate processes for common tasks and reporting
- Suggest & implement continuous improvements for monitoring
**Communication**:
- Collaborative and clear communication within the team and with other IT teams and stakeholders
- Regular feedback to management
- Escalate to management when relevant
**Continuity Management**:
- Preparation and validation of DR scenarios
- DR testing arrangements and reporting
- Perform IT components DR tests during BCP testing
- BCP tests reporting, action plan and monitoring
**Capacity Management**:
- Raise any concerns related to capacity management while investigating an incident
- Suggest improvements in retention policy and discuss with relevant persons
**Asset & Obsolescence Management**:
- Risk analysis of the obsolescence management
**Support to Development Project Team**:
- Provide Technical support to IT teams on all products (systems, middleware, database) during projects
- Provide support during projects UAT
- Operating requirements in coordination with Development teams
- Acceptance of Development teams deliveries
- Definition and validation of support models & arrangements
- Review and validation of documentation delivered by project teams + update of the production document
**Coordination**
- Coordinate testing with local business correspondents and central IT teams (e.g. Atlas)
- Respond to functional incidents and request functional Business line enhancement
- Supply high‐quality user support for the Business lines
- Suggest optimizations and efficiency gains
- Validation and creation of change requests from local development team requests to Technical Application Support
**Planning, Implementation and Documentation of Production Workflows**
- Implementation, maintenance, documentation and troubleshooting of workflows to automatize processes.
- Implementation of workflows in Autosys
- Implementation of CFT and FTaaS flows and post processes
- Monitoring of workflows
- Collaboration with central teams
**REQUIREMENTS**:
- Experience- Experience on production support activities (between 2 and 5 years)- Excellent command of English - Written and verbal and communication skills- Adaptability and desire to learn new products and technologies.- Adept at working within a team spread over multiple geographical locations with diverse cultural background- Proficient analytical and troubleshooting abilities- Taking ownership and resolution focused- Ability to build relationships across internal and external teams- Ability to manage high pressure situation, analyse, prioritise and multi-task- Reactivity & Ability to understand problems and situations and to draw out logical conclusions.- Proficient Communication, Rigour, Method, Autonomy, Patience.- Flexibility- Proficient knowledge of incident, problem and change management skills (ITIL concepts)- Analytical and interpersonal skills.- Ability to write quality documentation- Consider the implications of actions on colleagues, partners and clients before making decisions, and escalate issues to the ma
-
It Application Support Analyst
hace 7 días
Madrid, España Bnp Paribas A tiempo completo.GROUP BNP PARIBASBNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.Spain IT PlatformThe Spain IT Platform for EMEA is responsible to provide IT Services to our Clients ensuring a Digital...
-
1St Line Application Support Analyst
hace 1 semana
Madrid, España Jr Spain A tiempo completocol-wideJob Description:**Perma**nent**, full time**Data Interchange is a leading provider of electronic data interchange (EDI) and eBusiness integration solutions to over 4,000 global organisations, providing critical functionality for managing communications and data transformation within and beyond the enterprise.A fantastic opportunity has arisen within...
-
Application Support Analyst
hace 5 días
Madrid, España Enverus A tiempo completo.Application Support Analyst Why YOU want this position Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus' innovative technologies drive production and investment strategies, enable best practices for energy and commodity...
-
Application Support Analyst
hace 2 semanas
Madrid, Madrid, España Enverus Holdings, Inc. A tiempo completoApplication Support AnalystWhy YOU want this positionEnverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus' innovative technologies drive production and investment strategies, enable best practices for energy and commodity...
-
Analyst - It Product Support
hace 1 mes
Madrid, España Marsh & Mclennan Companies A tiempo completoAnalyst - IT Product Support page is loaded Analyst - IT Product Support Apply remote type Hybrid locations Madrid - Castellana time type Full time posted on Posted 2 Days Ago job requisition id R_267629 Company: Mercer Description: Helps to investigate, triage, diagnose and resolve issues, working with clients (primarily internal, occasionally external),...
-
Analyst - It Product Support
hace 4 semanas
Madrid, España Marsh & Mclennan Companies A tiempo completoAnalyst - IT Product Support page is loaded Analyst - IT Product Support Apply remote type Hybrid locations Madrid - Castellana time type Full time posted on Posted 2 Days Ago job requisition id R_267629 Company: Mercer Description: Helps to investigate, triage, diagnose and resolve issues, working with clients (primarily internal, occasionally external),...
-
Analyst - It Product Support
hace 2 semanas
Madrid, Madrid, España Marsh & Mclennan Companies A tiempo completoAnalyst - IT Product Support page is loaded Analyst - IT Product Support Apply remote type Hybrid locations Madrid - Castellana time type Full time posted on Posted 2 Days Ago job requisition id R_267629 Company:MercerDescription:Helps to investigate, triage, diagnose and resolve issues, working with clients (primarily internal, occasionally external), other...
-
Application Production Support Analyst
hace 2 semanas
Madrid, Madrid, España Bnp Paribas A tiempo completoBNP Paribas is an international bank with leading positions in the European market. It is present in 74 countries and employs more than 192,000 people, 146,000 of whom are in Europe.The Group holds key positions in its three main areas of activity: Domestic Markets and International Financial Services (whose retail banking and financial services network is...
-
Analyst - It Product Support
hace 2 semanas
Madrid, Madrid, España Marsh & Mclennan Companies A tiempo completoAnalyst - IT Product Support page is loaded Analyst - IT Product Support Apply remote type Hybrid locations Madrid - Castellana time type Full time posted on Posted 2 Days Ago job requisition id R_267629 Company: Mercer Description: Helps to investigate, triage, diagnose and resolve issues, working with clients (primarily internal, occasionally external),...
-
Analyst - It Product Support
hace 1 mes
Madrid, España Marsh & Mclennan Companies A tiempo completoAnalyst - IT Product Support page is loadedAnalyst - IT Product SupportApplyremote typeHybridlocationsMadrid - Castellanatime typeFull timeposted onPosted 2 Days Agojob requisition idR_267629Company: Mercer Description:Helps to investigate, triage, diagnose and resolve issues, working with clients (primarily internal, occasionally external), other IT...
-
Analyst - It Product Support
hace 4 semanas
Madrid, España Marsh & Mclennan Companies A tiempo completoAnalyst - IT Product Support page is loadedAnalyst - IT Product SupportApplyremote typeHybridlocationsMadrid - Castellanatime typeFull timeposted onPosted 2 Days Agojob requisition idR_267629Company: Mercer Description:Helps to investigate, triage, diagnose and resolve issues, working with clients (primarily internal, occasionally external), other IT...
-
IT SAP Support Application Manager
hace 2 semanas
Madrid, Madrid, España Radisson Hotel Group, Madrid Office A tiempo completoJob Title: EMMA IT Manager at Radisson Hotel GroupTeam Mission:Lead and transform RHG's IT Global Service Management function.Contribute to the company's 5-year plan strategy and beyond.Provide agile, professional, efficient, and predictable Service Management for RHG.Role Purpose:This role plays a strategic role supporting RHG's business operations and...
-
Global It Business Analyst
hace 2 semanas
Madrid, Madrid, España Hitachi Vantara Corporation A tiempo completoDescriptionHitachi Energy TransformersBusiness Solutions IT Organization is seeking a Global IT Business Analyst who will provide overall support to the Global BST team working directly for the Business Solutions Global IT Manager.As IT Business Analyst you support the BST Management team by managing, monitor, and analyzing IT demand request, IT projects, as...
-
Analyst - It Product Support
hace 2 semanas
Madrid, Madrid, España Marsh & Mclennan Companies A tiempo completoAnalyst - IT Product Support page is loadedAnalyst - IT Product SupportApplyremote typeHybridlocationsMadrid - Castellanatime typeFull timeposted onPosted 2 Days Agojob requisition idR_267629Company: Mercer Description:Helps to investigate, triage, diagnose and resolve issues, working with clients (primarily internal, occasionally external), other IT...
-
It Sap Support Application Manager
hace 1 semana
Madrid, España Radisson Hotel Group, Madrid Office A tiempo completo.Team Mission :Our primary function isto lead and transform RHG's IT Global Service Management function to contributeto the company's 5-year plan strategy and beyond. We provide an agile, professional, efficient,and predictable Service Management function for the Radisson Hotel group with serviceswhich meet and exceed the needs of our end customers. The role...
-
It Sap Support Application Manager
hace 1 semana
Madrid, España Radisson Hotel Group, Madrid Office A tiempo completoTeam Mission: Our primary function is to lead and transform RHG's IT Global Service Management function to contribute to the company's 5-year plan strategy and beyond.We provide an agile, professional, efficient, and predictable Service Management function for the Radisson Hotel group with services which meet and exceed the needs of our end customers.The...
-
IT Support
hace 2 semanas
Madrid, España Quattris Global A tiempo completoIT Networking Device: - Switches & Router Installations **Job Types**: Part-time, Temporary Pay: 25.00€ - 35.00€ per hour Application Question(s): - Do you live in Madrid ? **Experience**: - IT Support: 2 years (required)
-
Technical Application Support Analyst
hace 2 meses
Madrid, España Hexagon PPM A tiempo completoResponsibilities Hexagon’s Asset Lifecycle Intelligence division(Hexagon) is looking for a Software Technical Support Analyst to join our team in Spain. If you are interested in taking your next professional challenge in a great multicultural environment, then look at the following opportunity! The Software Technical Support Analyst will provide...
-
Application Support Engineer
hace 3 semanas
Madrid, España Samsotech International A tiempo completo**About Samsotech** At Samsotech, you can expect - An environment where ideas are heard and innovation is encouraged - Personal/professional growth and development opportunities - An extensive benefits package with a paid holidays - Executive-level commitment to education, growth, and development **Duties and Responsibilities** - Identifying and resolving...
-
Application Support Engineer
hace 2 semanas
Madrid, España Samsotech International A tiempo completo**Duties and Responsibilities** - Identifying and resolving technical issues - Providing technical support to clients - Installing and conducting user training sessions on all product - Willingness to travel across the globe including working on shift basis - Developing reports for teams across the business - Contact clients monthly to check system...
