![Radisson Hotel Group, Madrid Office](https://media.trabajo.org/img/noimg.jpg)
IT SAP Support Application Manager
hace 1 semana
Team Mission:
- Lead and transform RHG's IT Global Service Management function.
- Contribute to the company's 5-year plan strategy and beyond.
- Provide agile, professional, efficient, and predictable Service Management for RHG.
Role Purpose:
This role plays a strategic role supporting RHG's business operations and strategies.
- Support EMMA programme rollout.
- Ensure professional application operations and management services for RHG focused on SAP technologies.
Roles/Responsibilities
- Hypercare / Transition to Ongoing Service: Responsible for providing support to EMMA programme rollout, ensuring smooth transition.
- Service Operations and Delivery: Deliver high-quality ITILv3/4 compliant SAP operations and application management services.
- Service Management: Ensure hotels meet service descriptions and SLAs.
- Stakeholder Management: Review business requests and serve as an escalation point.
- 3rd Party Management: Interact with partners to ensure service delivery.
- Innovation: Stay updated on new technologies and evaluate products for services.
- People Management: Develop relations across stakeholders & partners, lead recruiting process when needed.
- General: Foster collaboration and team spirit across all parties, interact confidently with senior management.
Accountabilities
- Support IT Service Management initiatives aligning with RHG Strategy.
- Maintain/enhance IT Service Management framework.
- Act as an ambassador for IT Service Management function.
- Govern IT Service Management strategic projects.
- Provide expertise in translating business requirements to IT solutions.
Job Requirements and Qualifications:
- Location: Madrid, Spain
- Language Skills: Fluent in English and French.
- Highly Desirable Experience: SAP application support background, ITIL v3/v4 experience, international work exposure, SAP certificates, hospitality experience, and business language background.
- Travel Needs: Up to 50%, European and international travel.
- Soft Skills: Strong interpersonal, communication, customer service, team player, and leadership skills.
- Education: University Degree in Computer Science, Information Systems, Business Administration, or related field. ITIL certification at Foundation level or above preferred.
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