Guest Services Manager
hace 6 meses
Summary
You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Guest Service Manager is responsible To assist the Front Office / Assistant Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration.
**Qualifications**:
**What we will love about you**
- Previous experience in supervisory roles, preferably in the luxury hotel industry.
- Strong leadership skills and the ability to motivate and develop teams.
- Excellent communication skills and the ability to interact effectively with guests and colleagues.
- Deep knowledge of hotel management systems and advanced skills in office software.
- Customer-oriented and strong problem-solving skills.
- Availability to work flexible hours based on the operational needs of the hotel.
- Fluency in Spanish and English (oral & written)
**We Welcome You - Get to know us**
We are strategically located where the real Barcelona emerges representing the luxury in Barcelona. We are the place where everything you want is possible. The perfect combination of exclusivity, sophistication, design and technology.
**Care Connects Us - do our values speak to you?**
At Hyatt, we care for people so they can be their best. Our values guide our behaviors to bring our purpose to life: Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing.
**What you will love about us**
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Employee cafeteria
- Complimentary access to a multifaceted Wellness Platform in the care of mental well-being inspiring human growth
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognized as a Great Place to Work Company Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it’s a career for people who care.
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