Guest Services Manager

hace 1 mes

Barcelona, España Cataloxy A tiempo completo

Publicada: 11.10.2024. Actual hasta: 13.11.2024
Ofertas de empleo Guest Services Manager Guest Services Manager, Barcelona Salario: a convenir
Barcelona
Summary information Puesto: Guest Services Manager
Publicada: 11.10.2024. Actual hasta: 13.11.2024
Área: Staffing/Agencias de Empleo
Sexo: indiferente
Nivel formativo: indiferente
Experiencia: indiferente
Empresa: The Hoxton, Poblenou
Descripción de la oferta What you'll do…
Support the running of our day-to-day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again.
Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house.
You'll be hands-on and willing to regularly work both front and back of house, maintaining lobby and public area presence, spending time with guests and team members alike.
To assist the Director of Operations and General Manager to manage any changes in hotel procedures around health and safety compliance.
Act as Manager on duty, making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hiccups.
What we're looking for…
Individuals. You're looking for a place where you can be you; no clones in suits here.
Passion for hospitality – whether that's a drink, a meal, an event or a bed for the night.
You're all about having a positive impact on the people you interact with, leaving them with a memorable experience.
You're not precious. We leave our egos at the door and help get things done.
You're up for doing things differently and trying (almost) everything once.
If we got stuck in a lift together, we'd have a good time and share a few laughs.
You want to be part of a team that works hard, supports each other and has fun along the way.
Hotel or leisure related experience as Duty Manager or similar role.
Be fluent in Spanish and English; Catalan will be highly valuable as will other additional languages.
If you're familiar with Opera cloud or similar front desk operating system and understand GDS that would be a big advantage.
ID: 98742

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