Agent-guest Services
hace 2 meses
**Número de Empleo** 24033675
**Categoría de Empleo** Rooms & Guest Services Operations
**Ubicación** Circulo Gran Via Autograph Collection, Gran Via 24, Madrid, Madrid, Spain VER EN MAPA
**Horario** Full-Time
**¿Ubicación remota?** N
**¿Reubicación?** N
**Tipo de Posición** Non-Management
**Descripción del Trabajo**
Procesar todos los registros de ingreso y salida de los huéspedes, así como también la asignación de las habitaciones y las solicitudes de cambio de habitación y retraso en el horario para dejar la habitación. Obtener los pagos; activar o entregar llaves nuevas de las habitaciones. Asegurarse de que las tarifas se ajusten a las normas del mercado y de que se documenten todas las excepciones que surjan. Verificar o reajustar la facturación para los huéspedes. Comunicarse con el personal adecuado cuando haya huéspedes esperando una habitación disponible. Informar a los huéspedes sobre cualquier mensaje que hayan recibido. Borrar las partidas de los huéspedes del sistema informático. Coordinar con el Departamento de Limpieza a fin de hacer un seguimiento del estado de las habitaciones y de las inquietudes de los huéspedes. Archivar el papeleo o la documentación de los huéspedes. Manejar la terminal de central telefónica. Preparar y comprobar los informes diarios, las listas de imprevistos y los informes de autorización de las tarjetas de crédito. Brindar indicaciones e información a los huéspedes sobre la manera de llegar a destinos. Atender, registrar y procesar todas las llamadas, las solicitudes, las preguntas o las inquietudes de los huéspedes; hacer un seguimiento a fin de asegurar que se hayan solucionado satisfactoriamente. Solicitar un medio de transporte para los huéspedes o visitantes. Computar y asegurar la caja al comenzar y finalizar el turno. Cobrar los cheques de los huéspedes, procesar todos los medios de pago, comprobantes, desembolsos y gastos, además de proporcionar cambio. Notificar a Seguridad cualquier denuncia de robo presentada.
- Marriott International es un empleador que ofrece igualdad de oportunidades. Creemos en la importancia de contratar a una fuerza laboral diversa, así como apoyar una cultura inclusiva que anteponga a las personas. Nos comprometemos a respetar el principio de no discriminación por cualquier motivo protegido, como la discapacidad y condición de veterano o cualquier otra situación protegida por las leyes aplicables._
Autograph Collection es un grupo de hoteles independientes de 4 y 5 estrellas que aumenta cada día, en el que todos ofrecen experiências únicas y memorables. Cada hotel se elige cuidadosamente por su calidad, originalidad, carácter atrevido y la habilidad de ofrecer al viajero moderno una amplia variedad de experiências únicas adaptadas a su estilo personal y sus ganas de aventuras. Todos los hoteles Autograph Collection pretender atraer al Individualista, el cliente objetivo de la marca. El Individualista es alguien que usa los viajes como oportunidad para añadir experiências a su historia personal; en esencia, selecciona nuestros hoteles él mismo, tanto para los viajes personales como de negocios, porque son mucho más que un lugar para descansar. Al unirte a Autograph Collection, te unes a una cartera de marcas con Marriott International. **Estarás** donde puedes llevar a cabo tu mejor trabajo, **comenzarás** a cumplir tu propósito, **formarás parte** de un increíble equipo mundial y **te convertirás** en tu mejor versión.
-
Guest Service Agent
hace 2 meses
Madrid provincia, España Try Talent LLC A tiempo completo**Job Title**: Guest Relation Agent **Location**: Middle East - Anonymous 4* Hotel **Salary**: Starting from €1,400 + service charge in high season **Benefits**: - Accommodations - Plane tickets - Work permit - Visas - Holiday plan - Health insurance - Meals - Laundry **Company**: Try Talent LLC **Requirements**: - Fluency in English (CV must be in...
-
Guest Services Assistant
hace 3 días
Madrid, España Page Personnel España A tiempo completoEn coordinación con el resto del Equipo de Recepción tendrá las siguientes funciones: - Security actividades (puertas, gestión de tarjetas de acceso; alarmas, etc.). - Preparación y mantenimiento de las salas de reuniones antes, durante y después de las reuniones de clientes o internas. - Relación con proveedores: catering, fruta fresca, prensado,...
-
Guest Service Agent
hace 5 días
Madrid, España Radisson Blu Hotel, Madrid Prado - Rooms A tiempo completoRadisson Hotel Group is one of the world's largest hotel groups with nine distinctive hotel brands, and more than 1,600 hotels in operation and under development in 120 countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are...
-
Guest Relations Agent Rosewood Villa Magna
hace 2 semanas
Madrid, España Rosewood Hotel Group A tiempo completo**Job Description**: Press space or enter keys to toggle section visibility - As a Guest Relations Agent, you will be trained and involved in the day-to-day operations of the Guest Relations department, attending to the needs of guests from booking to the end of their stay.JOB DESCRIPTION: - To ensure guest satisfaction, taking care of them from booking to...
-
Guest Relations Agent Rosewood Villa Magna
hace 1 semana
Madrid, España Rosewood Hotel Group A tiempo completo**Job Description**: Press space or enter keys to toggle section visibility - As a Guest Relations Agent, you will be trained and involved in the day-to-day operations of the Guest Relations department, attending to the needs of guests from booking to the end of their stay.JOB DESCRIPTION: - To ensure guest satisfaction, taking care of them from booking to...
-
Guest Services Associate Iii
hace 3 semanas
Madrid, España Grabjobs Spain A tiempo completoJob summary Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.Secure payment; activate/reissue room keys.Ensure rates match market codes, document exceptions. Job seniority: entry level Responsibilities • Verify/adjust billing for guests.• Communicate to appropriate staff when guests are waiting for an...
-
Guest Services Associate III
hace 3 semanas
Madrid, España Marriott International A tiempo completoJob Number 24091648Job Category Rooms & Guest Services OperationsLocation Aloft Madrid Gran Via, Calle Jacometrezo 4, Madrid, Madrid, Spain VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure...
-
Guest Services Associate III
hace 3 semanas
Madrid, España Marriott A tiempo completoJob Number 24091648 Job Category Rooms & Guest Services Operations Location Aloft Madrid Gran Via, Calle Jacometrezo 4, Madrid, Madrid, Spain Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late...
-
Guest Services Associate III
hace 3 semanas
Madrid, Madrid, España Marriott A tiempo completoJob Number Job Category Rooms & Guest Services OperationsLocation Aloft Madrid Gran Via, Calle Jacometrezo 4, Madrid, Madrid, SpainSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue...
-
Guest Services Associate III
hace 1 semana
Madrid, Madrid, España Marriott A tiempo completoJob Number Job Category Rooms & Guest Services OperationsLocation Aloft Madrid Gran Via, Calle Jacometrezo 4, Madrid, Madrid, SpainSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue...
-
Madrid, España Marriott International A tiempo completoWe are hiring a proactive Hozpitality - Guest Experience Agent - The Madrid EDITION to join our collaborative team at Marriott International in Madrid. Growing your career as a Full Time Hozpitality - Guest Experience Agent - The Madrid EDITION is a remarkable opportunity to develop competitive skills. If you are strong in critical thinking, strategic...
-
Front Office
hace 1 semana
Madrid, España RMC Asia A tiempo completoOn behalf of Aleenta Resorts & Spas, RMC Asia is searching for front office & guest services interns to join Aleenta’s team in Phuket, Thailand! This program is a part of Cultural Exchange Programs by RMC Asia, a variety of hospitality internships, management training, and contractual positions in hotels and resorts around Asia. Join to immerse yourself in...
-
Front Office
hace 2 semanas
Madrid, España RMC Asia A tiempo completoOn behalf of Aleenta Resorts & Spas, RMC Asia is searching for front office & guest services interns to join Aleenta’s team in Phuket, Thailand! This program is a part of Cultural Exchange Programs by RMC Asia, a variety of hospitality internships, management training, and contractual positions in hotels and resorts around Asia. Join to immerse yourself in...
-
Guest Services Associate III
hace 1 semana
Madrid, Madrid, España Marriott International A tiempo completoJob Number Job Category Rooms & Guest Services OperationsLocation Aloft Madrid Gran Via, Calle Jacometrezo 4, Madrid, Madrid, Spain VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment;...
-
Guest Services Associate III
hace 3 semanas
Madrid, Madrid, España Marriott International A tiempo completoJob Number Job Category Rooms & Guest Services OperationsLocation Aloft Madrid Gran Via, Calle Jacometrezo 4, Madrid, Madrid, Spain VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment;...
-
Hozpitality - Guest Services Associate Iii
hace 2 semanas
Madrid, España Marriott International A tiempo completoJob summary Process guest check-ins, check-outs, room assignments, and requestsSecure payments and activate/reissue room keysCommunicate with staff, advise guests, and maintain guest paperwork Job seniority: entry level Responsibilities • Process guest check-ins, check-outs, room assignments, and requests• Secure payment and activate/reissue room keys•...
-
Hozpitality - Guest Services Associate Iii
hace 1 semana
Madrid, España Marriott International A tiempo completoJob summary Process guest check-ins, check-outs, room assignments, and requestsSecure payments and activate/reissue room keysCommunicate with staff, advise guests, and maintain guest paperwork Job seniority: entry level Responsibilities • Process guest check-ins, check-outs, room assignments, and requests• Secure payment and activate/reissue room keys•...
-
Guest Service Agent
hace 7 horas
Madrid, España Rems Group A tiempo completoREMS Group is a dynamic company with big ambitions, based in Malaga City, Spain.Specialized in real estate services, the company offers a high return on investment assets to its clients remotely by purchasing, redesigning, and managing properties in the most central and valuable locations of Malaga.Excellence and organization are our mottoes, with an AGILE...
-
Guest Experience Agent
hace 3 semanas
Madrid, España Grabjobs Spain A tiempo completoJob Description Job Number ******** Job Category Rooms & Guest Services Operations Location The Madrid EDITION, Plaza de Celenque 2, Madrid, Madrid, Spain VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns via...
-
Guest Services Associate III
hace 3 semanas
Madrid, España Marriott International A tiempo completoPOSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages....
