Customer Service Coordinator W/ Native Level of
hace 4 días
**U**
**bicación**:
- L%27Hospitalet%20de%20Llobregat**I**
**diomas clave**:
Native level of Italian
Fluent level of English and Spanish
**S**
**ector**:
- Customer Service & Technical Support¿Eres un/a Team Leader amante de los animales y los desafíos te apasionan? Entonces este puede ser tu siguiente reto profesional, sigue leyendo y aplica hoy mismo
Nuestro cliente es una compañía amante de los animales que lleva más de 50 años comprometida con el bienestar de las mascotas y de las personas que cuidan de ellas. Son líderes en alimentación de perros y gatos en el mercado español y cuentan con un extenso catálogo de marcas. Con más de 1.500 profesionales en la sede central de Barcelona y en las oficinas de París, Milán, Snetterton y Sao Paulo, sus 7 centros de producción en Europa y América abastecen a más de 70 países.
Tu misión? Asegurar un excelente servicio a los clientes del mercado italiano, creando una excepcional relación y solucionando cualquier incidencia para asegurar la calidad del servicio ofrecido en Affinity.
**Responsabilidades Principales**
- Coordinación y supervisión del trabajo del equipo
- Asistir a las reuniones de Ventas/SD y logística. Detección de mejoras y seguimiento
- Velar por prestar un servicio excelente y garantizar la mejor experiência del cliente
- Seguimiento y gestión incidencias en aplicaciones críticas de CS (SAP)
- Gestión de incidencias logísticas, información de carencias (disponibilidad de producto)
- Acuerdos especiales con clientes, incidencias, centralizaciones de pedidos
- Gestión de facturas: proporcionar información diaria sobre el estado de cobros de los clientes
**Experiência/Habilidades**
- Italiano nativo y nível avanzado de Inglés y Español
- Experiência en Customer Service como coordinador
- Experiência en los procesos administrativos de OTC y back office (nota de crédito, facturas...)
- Conocimiento de: SAP - SD, EDI
- Orientado/a al cliente/negocio
- Habilidades de comunicación
- Gestión del equipo y resolución de conflictos
- Habilidades analíticas y de organización
- Proactivo/a, innovador/a y multitasking
**¿Qué se ofrece?**
- Salario competitivo
- Ticket Restaurante
- Seguro de vida y de salud
- Plan de pensión
**¿Qué aprenderás?**
- Mejorar tus conocimientos en tareas administrativas y de atención al cliente
- Mejorar tus habilidades de liderazgo
- Trabajar en un ambiente dinámico y internacional
**Steps**
- Paso 1: Entrevista con nuestro Recruiter
- Paso 2: Entrevista con el HR Manager de la empresa
- Paso 3: Entrevista con el Hiring Manager de la empresa
**No seas tímido** Pregunta a tu recruiter**:
**Alessandra Giustizieri**:
**I**
**diomas clave**:
- English - Italian - French - Spanish- +34936070935
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