Senior Customer Support Associate

hace 2 semanas

Barcelona, España Cozymeal A tiempo completo

Discover. Savor. Connect. Welcome to the chef's table.

Cozymeal is the leading global marketplace featuring the best culinary experiences and cookware, including top-rated cooking classes, private chef meals, culinary tours, chef-curated cookware, free recipes with step-by-step videos, city guides and much more
Consumers and companies alike use Cozymeal to discover new ways to connect through classes, food tours, mixology and other unforgettable culinary experiences.

Whether it be for date nights, birthdays, holiday celebrations or team building events, you’re guaranteed a world-class experience. Plus, you can purchase our curated, high-quality cookware as a gift or for use at home.

In addition to providing customers access to world-class culinary experiences, products and content, we also provide a great source of income to our partners that includes chefs, sommeliers, guides and mixologists. For this, we were recognized by the Global Good Fund in 2019.

Serving both customers and our culinary partners is our top-priority and ingrained in our culture and in how we run our business every day. We continuously strive to curate the best culinary experiences and products and to create the best content for the millions of customers visiting our site while providing additional support and business to our partners.

**About the Role**:
We are looking for a strong, experienced full-time **Senior Customer Support Associate** to join our growing team. This is an important role within the operations team with the opportunity to grow into a customer support team lead role.

**Responsibilities Include**:

- Understanding Cozymeal’s services and providing solutions to customers and hosts and other partner inquiries relating to our products in a timely manner. Our goal is a same-day, one-call resolution
- Assist our community of hosts and other partners with any questions or requests pertaining to our platform, upcoming experiences, tools, and communication
- Working closely with other departments to resolve any issues or questions.
- Other projects/duties as assigned.

**Requirements Include**:

- 4+ years of experience in a customer service role
- Professional with excellent verbal and written communication skills
- Positive attitude and a willingness to learn and grow in the position
- Ability to be resourceful and responsive
- Strong interest or experience in the culinary world
- Ability to work efficiently and distraction-free in a home office environment
- Proficient in Google Suite and Excel
- Experience working with a CRM

**Hours**: 8 hours within the 8am to 6pm time window (any time zone in the US)

**What We Offer**:

- Work anywhere in the world (we are 100% remote team)
- Competitive pay.
- Opportunity to grow within the organization to a leadership role.
- Opportunity to learn from some of the best in the industry.
- Great work environment with a strong and friendly team of co-workers.

If this sounds like you, then Cozymeal just might be the right place for you Welcome home

  • Senior Customer Support Associate

    hace 24 horas

    Barcelona, España Uncapped A tiempo completo

    .Role Overview Are you seeking a dynamic role in a rapidly evolving environment within a thriving start-up? The Customer Support Associate position is a multifaceted opportunity perfectly suited for individuals passionate about driving operational excellence across diverse functions.At Uncapped, our mission is to empower visionary founders. As a Customer...

  • Avc Customer Support Associate

    hace 4 días

    Barcelona, España 1191 Amadeus Hospitality Europe, S.L.U. A tiempo completo

    AVC Customer Support Associate page is loaded AVC Customer Support Associate Apply locations Barcelona time type Full time posted on Posted 30+ Days Ago job requisition id R19509 Job TitleAVC Customer Support Associate In this role you'll: Maintain the high level of verbal and written customer support required by our customersEnsure high first contact...

  • Avc Customer Support Associate

    hace 1 mes

    Barcelona, España Amadeus A tiempo completo

    AVC Customer Support Associate page is loaded AVC Customer Support Associate Apply locations Barcelona time type Full time posted on Posted Today job requisition id R19509 Job TitleAVC Customer Support Associate In this role you'll: Maintain the high level of verbal and written customer support required by our customersEnsure high first contact resolution...

  • Avc Customer Support Associate

    hace 7 días

    Barcelona, Barcelona, España Amadeus A tiempo completo

    AVC Customer Support Associate page is loaded AVC Customer Support Associate Apply locations Barcelona time type Full time posted on Posted Today job requisition id R19509 Job TitleAVC Customer Support Associate In this role you'll: Maintain the high level of verbal and written customer support required by our customersEnsure high first contact resolution...

  • Senior Customer Support Associate

    hace 7 horas

    Barcelona, España Uncapped A tiempo completo

    Role Overview Are you seeking a dynamic role in a rapidly evolving environment within a thriving start-up?The Customer Support Associate position is a multifaceted opportunity perfectly suited for individuals passionate about driving operational excellence across diverse functions.At Uncapped, our mission is to empower visionary founders.As a Customer...

  • Senior Customer Support Associate

    hace 2 días

    Barcelona, España Uncapped A tiempo completo

    **Role Overview** Are you seeking a dynamic role in a rapidly evolving environment within a thriving start-up? The Customer Support Associate position is a multifaceted opportunity perfectly suited for individuals passionate about driving operational excellence across diverse functions. At Uncapped, our mission is to empower visionary founders. As a...

  • Avc Customer Support Associate

    hace 4 días

    Barcelona, España 1191 Amadeus Hospitality Europe, S.L.U. A tiempo completo

    AVC Customer Support Associate page is loaded AVC Customer Support Associate Apply locations Barcelona time type Full time posted on Posted 30+ Days Ago job requisition id R19509 Job Title AVC Customer Support Associate In this role you'll: Maintain the high level of verbal and written customer support required by our customers Ensure high first contact...

  • Avc Customer Support Associate

    hace 1 mes

    Barcelona, España Amadeus A tiempo completo

    AVC Customer Support Associate page is loaded AVC Customer Support Associate Apply locations Barcelona time type Full time posted on Posted Today job requisition id R19509 Job Title AVC Customer Support Associate In this role you'll: Maintain the high level of verbal and written customer support required by our customers Ensure high first contact...

  • Avc Customer Support Associate

    hace 2 meses

    Barcelona, España Amadeus A tiempo completo

    AVC Customer Support Associate page is loaded AVC Customer Support Associate Apply locations Barcelona time type Full time posted on Posted Today job requisition id R19509 Job Title AVC Customer Support Associate In this role you'll: Maintain the high level of verbal and written customer support required by our customers Ensure high first contact...

  • Avc Customer Support Associate

    hace 1 semana

    Barcelona, Barcelona, España Amadeus A tiempo completo

    AVC Customer Support Associate page is loaded AVC Customer Support Associate Apply locations Barcelona time type Full time posted on Posted Today job requisition id R19509 Job Title AVC Customer Support Associate In this role you'll: Maintain the high level of verbal and written customer support required by our customers Ensure high first contact resolution...

  • Avc Customer Support Associate

    hace 3 semanas

    Barcelona, España Amadeus A tiempo completo

    AVC Customer Support Associate page is loaded AVC Customer Support Associate Apply locations Barcelona time type Full time posted on Posted Today job requisition id R19509 Job Title AVC Customer Support Associate In this role you'll: Maintain the high level of verbal and written customer support required by our customers Ensure high first contact resolution...

  • Avc Customer Support Associate

    hace 1 semana

    Barcelona, España Amadeus A tiempo completo

    AVC Customer Support Associate page is loaded AVC Customer Support Associate Apply locations Barcelona time type Full time posted on Posted Today job requisition id R19509 Job Title AVC Customer Support Associate In this role you'll: Maintain the high level of verbal and written customer support required by our customers Ensure high first contact resolution...

  • Senior Customer Support Associate

    hace 3 días

    Barcelona, España Uncapped A tiempo completo

    Role Overview Are you seeking a dynamic role in a rapidly evolving environment within a thriving start-up? The Customer Support Associate position is a multifaceted opportunity perfectly suited for individuals passionate about driving operational excellence across diverse functions.At Uncapped, our mission is to empower visionary founders. As a Customer...

  • Customer Support Associate

    hace 3 semanas

    Barcelona, España Startup.Jobs - Jobboard A tiempo completo

    En Cabify creemos que una nueva forma de movilidad urbana es posible. Un ecosistema que permita tener menos coches privados en las calles, vehículos más sostenibles y rutas más eficientes. Ciudades en las que sus calles estén pensadas por y para las personas, y no para los coches. Productos y servicios que, mediante alternativas de movilidad...

  • Avc Customer Support Associate

    hace 1 mes

    Barcelona, España Amadeus A tiempo completo

    AVC Customer Support Associate page is loadedAVC Customer Support AssociateApplylocationsBarcelonatime typeFull timeposted onPosted Todayjob requisition idR19509Job TitleAVC Customer Support AssociateIn this role you'll:Maintain the high level of verbal and written customer support required by our customersEnsure high first contact resolution rate and fast...

  • Senior Customer Support Associate

    hace 4 semanas

    Barcelona, España Cozymeal A tiempo completo

    Discover. Savor. Connect. Welcome to the chef's table. Cozymeal is the leading global marketplace featuring the best culinary experiences and cookware, including top-rated cooking classes, private chef meals, culinary tours, chef-curated cookware, free recipes with step-by-step videos, city guides and much more! Consumers and companies alike use Cozymeal...

  • Avc Customer Support Associate

    hace 7 días

    Barcelona, Barcelona, España Amadeus A tiempo completo

    AVC Customer Support Associate page is loadedAVC Customer Support AssociateApplylocationsBarcelonatime typeFull timeposted onPosted Todayjob requisition idR19509Job TitleAVC Customer Support AssociateIn this role you'll:Maintain the high level of verbal and written customer support required by our customersEnsure high first contact resolution rate and fast...

  • Customer Support Associate

    hace 7 días

    Barcelona, Barcelona, España Startup - Jobboard A tiempo completo

    En Cabify creemos que una nueva forma de movilidad urbana es posible. Un ecosistema que permita tener menos coches privados en las calles, vehículos más sostenibles y rutas más eficientes. Ciudades en las que sus calles estén pensadas por y para las personas, y no para los coches. Productos y servicios que, mediante alternativas de movilidad sostenibles...

  • Customer Support Associate

    hace 7 días

    Barcelona, Barcelona, España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Danish speaking Customer Support Associate for their Barcelona office.Position: Customer Support AssociateLocation: Barcelona, SpainEmployment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES: Log call details onto call management...

  • Customer Support Associate

    hace 2 meses

    Barcelona, España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Danish speaking Customer Support Associate for their Barcelona office. Position: Customer Support Associate Location: Barcelona, Spain Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Log call details onto...