Business Analyst
hace 2 meses
Flexible- Lisbon, Portugal- Palma, Spain- Porto, Portugal- Madrid, Spain-
- 125514-
- Remote-
- Permanent-
- Full Time-
- 37.5 - 40TUI Group is the world’s number one integrated tourism business.
- At TUI we’re ambitious to become the leader in technology within the travel industry and to achieve this we are looking to build a capable, creative team who want to be a part of accomplishing that goal. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience.
- We are a dynamic and innovative team at the forefront of transforming the customer experience for TUI Airline. Committed to driving innovation, we are seeking a highly skilled and motivated individual to join our Airline Customer Experience IT team as a Business Analyst. If you are passionate about streamlining customer processes and enhancing their journey, we want you on our team.
- As a Business Analyst you will be supporting the IT and Business functions and contributing into exciting topics that affect the overall service of the passenger, ranging from the online check-in to the onboard experience, and making travel with TUI a memorable experience
**ABOUT THE JOB**- Support TUI Airline in developing and delivering digital solutions to elevate customer experiences throughout their journey.-
- Gather and structure requirements from diverse stakeholder groups across different business areas.-
- Work closely with key business stakeholders and external partners to hold software and systems’ components to appropriate quality standards.-
- Assume technical ownership of digital products and systems in terms of efficiency, quality, and effective implementation, from Proof of Concept to Business as Usual.-
- Prioritize innovation initiatives on different roadmaps, contribute to planning, and independently track execution.-
- Contribute to efficient ways of working within the wider Airline Technology department and collaborate effectively with business partners and suppliers, to ensure smooth delivery of projects and scheduling alignment.**ABOUT YOU**- Understand agile ways of working and be able to work in a fast-paced environment-
- Ability to absorb complex technical and creative concepts and communicate them effectively at all levels to both technical and non-technical audiences-
- Possess the ability to see the full picture and interconnection of use cases and business purpose-
- Be organized and able to challenge and structure requirements and complex dependencies logically-
- Exhibit attention to detail and maintain thorough documentation practices-
- Friendly, open-minded approach to engage and challenge stakeholders with the aim to elicit accurate answers and gain contribution-
- Liaise with business owners and front-line users to gain insights for product development-
- Previous experience with tasks and roles in IT functions, agile work practices knowledge will be considered a plus-
- Technical understanding and ability to challenge technical suppliers and internal TUI stakeholders; ability to judge dependencies and technical fit of solutions-
- Proficiency with MS office suite is a must have, while JIRA Project, Confluence, Tableau, Miro will be considered a plus-
- Business fluency in English; a second home market language is a plus (German, Dutch, French)-
- Ambition to drive innovation and affinity for technology-
- Tenacity in pursuing team goals to overcome organizational challenges-
- Customer focus and solution orientation-
- Proactiveness and diplomacy in stakeholder engagement-
- Aviation experience and passion for travel is a plus**ABOUT OUR OFFER**
- Working in the leading global tourism group: We stand for intercultural cooperation and offer the opportunity to work in international projects and teams.
- Fantastic holiday benefits including discounts, special offers
- Mobile working, flexible working hours and working from abroad: We believe that work is something you do, not where you go. Our offer: TUI Way of Working
- Health and Wellbeing support in five key areas - Health, Social, Community, Career and Financial
- Development and career opportunities: We offer a wide range of digital training and international career opportunities.
- Additional benefits relevant to the local market that you’ll be based in
- We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA
- If you have any questions, please contact the Recruiter for this role via the contact information included in the advert.
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