Customer Experience Representative

hace 2 semanas

Valencia, España JUJUR A tiempo completo

Position: German Customer Experience Representative

Location: Valencia, Spain

Employment type: Full-time

Remuneration: Base salary

**DUTIES AND RESPONSIBILITIES**:

- Showcase extraordinary communicational skills such as listening, empathy and can personalize every customer conversation
- Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
- Identify and address customer needs to escalate internally to improve and/or develop processes
- Thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity
- Maintain customer satisfaction and retention through impactful customer experience

**REQUIREMENTS**:

- Native in German, both oral and written. Fluent in English (at least B2 level)
- Previous working experience in hospitality or other customer facing roles is a plus
- Have a background and/or affinity with animals, in particular dogs, and/or food supplements
- Excellent communication skills with the ability to listen and show empathy
- You thrive for teamwork and fun and are part of the community
- Flexible and able to work in a fast paced working environment
- Autonomous, able to work independently as well as part of a team
- Tech savvy and familiar with Google Suite, MS office and CRM tooling
- Customer-focused, always have the customer’s best interest in mind

**BENEFITS**:

- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Breakfast and lunch offered onsite
- Guidance and tools to reach your full potential

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