Customer Service Representative

hace 6 meses

Barcelona, España Mattel A tiempo completo

**Company Description** CREATIVITY IS OUR SUPERPOWER.** It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
**Job Description** The Opportunity**:
Mattel Iberia is currently seeking for a Customer Service Representative for our office in Barcelona, on a temporary basis. You’ll be part of the Iberia Customer Service team. In your position you will be responsible to deliver an excellent customer service and become a key stakeholder between Mattel and a specific customer(s)/channels.

We look for people that are excited by a challenge, want to be rewarded for performance and who are motivated to make things happen.

Do you want to be part of it?

**What Your Impact Will Be**:

- Order management of Domestic orders according to customer ship dates and monthly sales targets.
- Develop proactive relationship with retailers & be first point of contact for Supply Chain related customer queries.
- Promote the alignment of customer requirements with our internal processes.
- Accurate and timely investigation and resolution of claims.
- Effective and timely liaison with other departments and partners to fulfill duties especially sales, finance and collections, distribution center and logistic partner.
- Support preparation of customer meetings with focus on Customer Service, logistics and Supply chain.
- Lead selected department improvements.

We offer a competitive remuneration and many attractive benefits. We grow through diverse learning opportunities that elevate our knowledge, skills and aspirations.

In our offices in EMEA we provide a fun, engaging, and fast-paced working environment, that fosters creativity and teamwork. We work with passion for play, so we also take time to play a game with our colleagues. The dress code at Mattel is business casual - every day.
**Qualifications** What We’re Looking For**:

- University degree in Business Administration, Supply Chain or any other related field (Bachelor/Master/Diploma).
- At least 3 years of experience in Customer Services or Supply Chain related fields. Experience in retail or FMCG industry would be beneficial.
- Fluent in Spanish and English, Portuguese will be valuable.
- Strong Microsoft Excel skills.
- AS400 experience.
- Analysis & Problem-solving skills.
- Excellent communication skills written and verbal and the ability to liaise with customers.
- Organizational skills & attention to details.
- Team player.
- Flexible and able to work under pressure in a fast-paced environment.
- Multicultural mindset & respectful.

**Additional Information**

**What It’s Like to Work Here**:
American Girl is subsidiary of Mattel, a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

- ** We collaborate**: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
- ** We innovate**: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
- ** We execute**: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

**Our Approach to Flexible Work**:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

**Who We Are**:
Mattel is recognized for the second year in a row as a Great Place to Work and as one of Fast Company’s Best Workplaces for Innovators in 2022.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, military spouses, individuals with disabilities, and those of all sexual orientations and gender identities.

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