Global Operations Analyst
hace 6 meses
**Company Description**
With a global mission to **“make the healthcare experience more human”**, Docplanner Group is the world's biggest healthcare platform, serving patients and the healthcare ecosystems across 13 countries in Europe and LATAM.
We create digital apps and software solutions for doctors, clinics, hospitals and patients to enable the healthcare ecosystem and the patient journey to work together more seamlessly. With free doctor reviews and instant online appointment booking for patients through its online marketplaces, Docplanner has a network of almost 2 million healthcare professionals, serves over 130,000 customers globally and operates in 13 countries in Europe and LATAM. Doctors and clinics count on Docplanner to facilitate scheduling, booking, communication and payments for millions of patients a month. Through its innovative and user-friendly software, doctors and clinics can optimize patient flows, reduce costly no-shows and completely digitize their practices - all resulting in valuable time savings that can instead be used to improve patient outcomes and experiences. Via its TuoTempo brand, the company offers a more sophisticated suite of optimisation products for large healthcare institutions.
We built medical Practice Management Software as a SaaS. We help 250,000 doctors and clinics focus on treating patients and delivering an exceptional patient experience. We also run a service that allows 80 million patients monthly to easily find the right doctor and book an appointment.
During the past few years, our company has grown like crazy - we grew from a small startup to a global company. During this fast growth, small local teams developed highly personalized solutions for their local operations. With the evolution of the teams the need has come to develop further the insights provided in real time to the different countries, specifically, directed at actions and strategy to take based on prescriptive and predictive analysis.
**To do this, we are**
- Working with local structures across all countries, leveraging the available data and tools to recommend the best next actions.
- Analyzing, in real time, how the countries are performing and making necessary corrections
- Ensuring clear and recurrent analysis to provide the best short and long term strategy to our local structures while taking in consideration the biggest bets in each country.
**Joining as the Global Operations Analyst, how will you make an impact?**
- Be a decision maker on operational changes by taking data-driven decisions.
- Own the relationship between the global operations team and the local structures
- Propose and influence operational direction of local structures
- Own the relationship between global operations and tool POCs
- Own KPIs management and KPI achievement
- Improve the impact customer care has within the customer's lifecycle
- Drive the information cycles between CC and other departments (CS, sales, etc)
- Be a facilitator between the goals of local operations and the overall strategy of the global team
- Drive innovation within the department for all things operations related.
**Qualifications** If you**:
- Have 2 years or more of experience in project management, analytics, operations or other positions related to business development
- Have GREAT communication skills.You will be a part of a global team
- Are proactive and curious
- Are good with numbers and people equally
- Know Excel like a pro
- SQL, Python or R are a plus
- Have analytical thinking and like creating reports
- Have experience with CRM’s (Salesforce with be a plus)
- Have huge ease of learning new tools & skills
- Have a problem-solving mindset
- Speak English (Minimum C1)
then this job is for you
**Additional Information** What will you get in return?**
**Let’s talk money**
- Flexible remuneration and benefits system via Flexoh, which includes: restaurant card, transportation card, kindergarten, and training tax savings;
- Share options plan after 6 months of working with us.
**True flexibility and work-life balance**
- Remote first in one of our legal entities or hybrid work model in one of our office locations;
- Flexible working hours;
- Paid time off according to your location of work;
- Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate).
**Health comes first**
- Health insurance according to your location of work:
- Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling.
**What does the recruitment process look like?**
- A 30-minute meeting with **Sally Hütter** - Talent Acquisition Partner for International Teams
- SHL assessment
- A 60-minutebusiness case with **Telmo Alves**:
- Global Head of Customer Care and **Nika Tyralikova** - Global Customer Support Analys
- Final chat with **Telmo **Alves** and** **Michał Sadowiak - VP CS Clinics & Customer Care
-
Global Operations Analyst
hace 1 mes
Barcelona, Barcelona, España jameda GmbH A tiempo completoGlobal Operations AnalystJoin a dynamic team as a Global Operations Analyst and take on a key role in driving business growth and excellence. As a member of our global operations team, you will be responsible for analyzing and optimizing operational processes, identifying areas for improvement, and implementing changes to drive business results.Key...
-
Global Operations Analyst
hace 4 semanas
Barcelona, Barcelona, España Jameda Gmbh A tiempo completoWelcome to a world where data-driven decisions shape the future of healthcare. As a Global Operations Analyst at Docplanner, you will play a key role in empowering patients and doctors alike by leveraging cutting-edge analytics and technology.Key ResponsibilitiesCollaborate with local structures to develop personalized solutions for their operationsWork with...
-
Global Operations Analyst
hace 1 mes
Barcelona, Barcelona, España Docplanner A tiempo completoJob Title: Global Operations Analyst - Customer Care SpecialistAbout the Role:We are seeking a highly skilled Global Operations Analyst to join our Customer Care team. As a key member of our global operations team, you will be responsible for analyzing data, identifying trends, and making recommendations to improve customer experience.Key...
-
Global Operations and Strategy Analyst
hace 4 semanas
Barcelona, Barcelona, España Docplanner A tiempo completoAbout Docplanner: As a leading healthcare platform with 13 countries under our belt and over 90 million patients trusting us every month, we're constantly seeking talented individuals to join our ranks. Our mission is to make the healthcare experience more human, and we're looking for someone to be a key player in our global operations team.Job...
-
Global Operations Strategist
hace 1 mes
Barcelona, Barcelona, España Jameda Gmbh A tiempo completoBe a Part of Our Global Operations TeamWe are looking for a skilled Global Operations Analyst to join our team. As a Global Operations Analyst, you will be responsible for working with local structures across all countries, leveraging available data and tools to recommend the best next actions.Key Responsibilities:Be a decision maker on operational changes...
-
Senior Business Analyst
hace 4 semanas
Barcelona, Barcelona, España Advanced Accelerator Applications (Italy) - S... A tiempo completoJob SummaryWe are seeking an experienced Senior Business Analyst to lead requirements analysis of systems that redefine how Advanced Accelerator Applications operates in the Global Clinical Operations space. The ideal candidate will have a strong background in business process improvement and experience working with global business leaders. About the RoleAs...
-
Global Sales Operations Data Analyst
hace 2 semanas
Barcelona, Barcelona, España Criteo A tiempo completoOverview: Criteo is a global leader in digital advertising, and our Global Sales Compensation team plays a crucial role in driving commercial cycles through processes & tools. We are seeking a highly skilled Sales Operations Data Analyst to join our team.Salary: The estimated salary for this position is around $65,000 per year, depending on location and...
-
Global Operations Strategist
hace 1 mes
Barcelona, Barcelona, España Docplanner A tiempo completoGlobal Operations Analyst Role OverviewAt Docplanner, we're looking for a skilled Global Operations Analyst to join our team. As a key member of our global operations team, you will be responsible for analyzing data and making recommendations to drive operational improvements across our 13-country network.Key Responsibilities:Work with local structures to...
-
Global Operations Strategist
hace 1 mes
Barcelona, Barcelona, España Docplanner A tiempo completoGlobal Operations AnalystAre you a detail-oriented and analytical professional looking to make a meaningful impact in a fast-paced global company? We're seeking a skilled Global Operations Analyst to join our team!Key Responsibilities:Develop and implement operational strategies to drive business growth and efficiencyCollaborate with cross-functional teams...
-
Global Operations Specialist
hace 1 mes
Barcelona, Barcelona, España Docplanner A tiempo completoGlobal Operations Analyst RoleWe are seeking a skilled Global Operations Analyst to join our team. As a Global Operations Analyst, you will be responsible for working with local structures across all countries, leveraging available data and tools to recommend the best next actions.Key Responsibilities:Analyze, in real time, how countries are performing and...
-
Global Operations Specialist
hace 4 semanas
Barcelona, Barcelona, España jameda GmbH A tiempo completoUnlock Global Operational ExcellenceWelcome to the forefront of healthcare innovation, where we empower patients and doctors alike. As a Global Operations Analyst at Docplanner, you'll be part of a dynamic team that's redefining the healthcare experience.With a global presence in 13 countries and over 90 million patients trusting us every month, we're not...
-
Global Clinical Operations Business Analyst Lead
hace 2 semanas
Barcelona, Barcelona, España Mygwork A tiempo completoBusiness Analyst Opportunity About the RoleWe are seeking an experienced Business Analyst to lead requirements analysis of systems re-defining how Novartis operates in the Global Clinical Operations (GCO) space. As part of the Data Digital & IT (DDIT) organisation, you will work on strategic initiatives to deliver solutions bringing transformative change to...
-
Global Operations Specialist
hace 4 semanas
Barcelona, Barcelona, España Docplanner A tiempo completoGlobal Operations Analyst RoleWe are seeking a skilled Global Operations Analyst to join our team. As a key member of our operations team, you will be responsible for developing insights and recommendations to drive business growth, improve operational efficiency, and enhance customer experience.Key Responsibilities:Operational Insights: Analyze data to...
-
Global Operations Analyst
hace 2 meses
Barcelona, España Docplanner A tiempo completo**Company Description** Welcome to the good side of tech** You might have heard about us, but with a different name: Doctoralia. It all started 10 years ago, when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and we empowered patients by giving them access to leave and read reviews about their visit. We then provided...
-
Barcelona, España Advanced Accelerator Applications (Italy) - S... A tiempo completo.Assoc. Director, Business Analyst, Global Clinical Operations Job ID: REQ-10018828 Date: Aug 13, 2024 Location: Barcelona, Spain Summary We are looking for an experienced Business Analyst (BA)/ Business Process Expert (BPE) in Global Clinical Operations (GCO) to lead requirements analysis of systems which redefine how Novartis operates in the GCO space as...
-
Operations Analyst
hace 1 mes
Barcelona, España Dow Jones A tiempo completo.Job Description:About Our Organization:Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest...
-
Barcelona, España Mygwork A tiempo completo.Assoc. Director, Business Analyst, Global Clinical Operations This job is with Novartis, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Summary Location: BarcelonaWe are looking for an experienced Business Analyst (BA)/ Business Process Expert...
-
Barcelona, España Mygwork A tiempo completo.Assoc. Director, Business Analyst, Global Clinical Operations This job is with Novartis, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Summary Location: Barcelona We are looking for an experienced Business Analyst (BA)/ Business Process Expert...
-
Product Analyst- Operations
hace 3 semanas
Barcelona, España Dow Jones A tiempo completo.Job Description: PRODUCT ANALYST – OPERATIONS Dow Jones Barcelona Job ID About Our Organization: Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for...
-
Business Operations Analyst
hace 5 días
Barcelona, Barcelona, España Envista A tiempo completoJob Title: Business Operations AnalystCompany OverviewNobel Biocare, a leading company in the dental industry, is seeking an experienced Business Operations Analyst to join our team. Our company operates with a strong commitment to innovation and customer satisfaction.Estimated Salary$90,000 - $110,000 per year, based on location and experience.Job...
