Global Operations and Strategy Analyst

hace 4 semanas


Barcelona, Barcelona, España Docplanner A tiempo completo

About Docplanner: As a leading healthcare platform with 13 countries under our belt and over 90 million patients trusting us every month, we're constantly seeking talented individuals to join our ranks. Our mission is to make the healthcare experience more human, and we're looking for someone to be a key player in our global operations team.



Job Description:

We're seeking a Global Operations Analyst to join our team, someone who will work closely with local structures across all countries, leveraging data and tools to recommend the best next actions. This role involves analyzing real-time performance data, making necessary corrections, and ensuring clear and recurrent analysis to provide the best short and long-term strategy to our local structures.




  • Work with local structures across all countries to develop insights and provide recommendations for actions and strategy
  • Analyze real-time performance data to identify areas for improvement and make necessary corrections
  • Develop and own KPIs management and achievement
  • Improve the impact customer care has within the customer's lifecycle
  • Drive innovation within the department for all things operations related


As a Global Operations Analyst, you will be a key decision-maker and will play a crucial role in shaping the future of our global operations team. You will work closely with local structures, tool POCs, and other departments to drive innovation and improve processes.



Requirements:


  • 2+ years of experience in project management, analytics, operations, or business development
  • Excellent communication and problem-solving skills
  • Strong analytical thinking and experience with data analysis tools
  • Experience with CRMs, preferably Salesforce
  • Proficiency in Excel, SQL, Python, or R
  • Ability to learn new tools and skills quickly


We offer a flexible remuneration and benefits system, share options plan, and a true flexibility and work-life balance. You will have access to iFeel, a technological platform for mental wellness, and much more.



Join our team and be a part of shaping the future of healthcare




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