Fully Remote Dutch Speaking Customer Service

hace 2 meses

Barcelona, España Careerxtra A tiempo completo

We are working with a leading BPO/outsourcing company that is seeking to onboard a Customer Service Agent in Barcelona. The team the employee would join a market leader in design and technology of household appliances.

Location: Barcelona, Spain

Employment type: Temporary (2 months), full-time only

Work model: Hybrid - work from the office during the 3 weeks long training and 3 days per month after training

DUTIES AND RESPONSIBILITIES:

- Use leading-edge diagnostic tools and Excel to help guide clients in solving issues with their machines
- In more extenuating circumstances agree and arrange a technician visit or to send
- additional/spare parts directly to the clients
- Be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling)
- Be a brand Ambassador by educating customers on the used technology, demonstrating a full understanding of products and brand values

REQUIREMENTS:

- Have a fluent level of written and spoken German, Dutch/Flemish or French
- Have a good level of English to communicate with international team
- Have all of the right-to-work documentation in place (Passport/ID, EU Bank Account, NIE & Spanish Social Security Number)
- Have good computer skills and experience with MS Office
- Be solution-oriented, well-organized and able to prioritize the workload with the ability to work under pressure

OFFER:

- Fixed-Term 2-Months contract with 1 month probation period
- Full-time position (39 hours per week)
- Rotating schedule Monday - Sunday between 8 AM and 8 PM, 5 days per week
- Two weekends off per month
- Hybrid working model with x3 days per month from the office
- Fully paid, 3 weeks long and fully office-based training that optimally prepares you for your job
- Best-in-class people engagement activities and programs

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