HRx Assist Application Support

hace 3 semanas

Granada, España Alight A tiempo completo

**Our story**

At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

**Role**

**Functions**:

- Support, providing in-house technical support for hrX Assist and hrX Core
- Analysing, prioritizing and resolving faults to resolution.
- Resolve tickets according to SLAs and escalation procedures.
- Capacity to understand / analyse a problem and propose resolutions paths.
- Ensure accurate documentation is maintained
- Proactively keep informed, outside internal training, of latest technology trends

**Business related Skills**:

- Good infrastructure administration skills integrating networking, systems & monitoring solutions, coupled with software & general IT maintenance skills.
- Desired skills:

- Windows experience
- SQL experience

***Personal skills**:

- Solid verbal and written communication skills in English
- Accurate in terms of quality and respect of deadlines
- Ability to organize work and priorities to meet deadlines with limited supervision
- Ability to work autonomously while having a strong sense of commitment to team and customer
- Strong analytical, problem solving and organizational skills
- Be proactive, dynamic and flexible

**What we offer**:

- International business environment and opportunity to use foreign languages
- Work in a culture where you can achieve excellence in your career and develop to your strengths
- Young and dynamic office environment
- Flexible benefits package, including life insurance, health insurance, etc.

**Our commitment to Diversity and Inclusion**
Alight believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

**Diversity Policy Statement**
Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

**DISCLAIMER**:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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