Operations Exchange Support, Senior Associate

Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher calling of improving lives. Be Alight – act with integrity, be real and empower others. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. Operations Exchange Support, Senior Associate Role HrX exchange system data flow monitoring and navigation support for new Client projects during Implementation and Hypercare. First point of contact for error review and analysis assuring timely and accurate resolution in collaboration with other internal departments and Client stakeholders.
Key responsibilities:
Daily Interface monitoring in hrX Exchange to assure accurate and successful data flow between HRIS and PY systems.Project support during implementation and HypercareLog and Report System issues providing clear and detailed evidenceSupport and contribute to Root Cause Analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any re-occurrence in cooperation with the Client, Application Services and ProductsSupport Internal Teams and Clients with hrX exchange (system navigation, walk-through, error analyzing/reading)Provide ad hoc trainings to Internal Teams or Client, Conduct Knowledge Transfer SessionsAd hoc system testingMaintenance of DWIs to ensure processes are up to date and reflective of the serviceIdentify and highlight any deviations from the standard scope of serviceProactively looking for new solutions and improvementsCollaborate with Operational Management, Transformation Team and Products to implement automation and innovation for continuous improvementResponsible for upskilling and developing team members through training delivery and coaching to enable them to fulfill their roleSupport Management with the resolution of client escalations along with compiling lessons learntAd hoc participation in other projectsDeal appropriately with sensitive and confidential informationContribute to team meetings and raise any issues immediately to your Line ManagerComplete Time Recording accurately and on timeKeep up to date with all Alight announcements and communicationsBuild good relationships with all lines of business where appropriateUpdate internal stakeholders, when needed, in a timely and accurate waySuccessful completion of all learning objectivesAdherence to all Security and Compliance proceduresAdherence to Quality standardsDemonstrate professionalism and act responsiblyExperience and Skills Good understanding of HR and Payroll processesUnderstanding of how the available tools and systems enable the delivery of service excellenceStrong knowledge of MS Office tools such as Excel, Word, and PowerPointFlexibility to support a global and fast paced environmentExcellent written and verbal skills in English, any other European language is an advantageSelf-motivated and a willingness to learnAttention to detail, good analytical and problem-solving skillsAbility to organize work and prioritiesAccurate in terms of quality and respect of deadlinesAbility to collaborate and work in a team environment while having a strong sense of commitment to team and department, as well as independently while adhering to processes and proceduresStrong sense of integrity with an awareness of confidentiality and diplomacyEssential BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience1-2 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment.Experience working with hrX suite – hrX assist, hrX exchange, hrX access, hrX analyzeHRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferredFlexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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