Client Service and Sales Support

hace 1 mes


Madrid, España M&G plc A tiempo completo

At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

Key Responsibilities for this role:

- You will be responding to client telephone enquiries as far as possible, prioritising and escalating appropriately when unable to resolve the issue
- Creating and updating Presentations and Spreadsheets
- Providing support on translations and translation reviews
- Distributing marketing information to clients
- Diary management including arranging meetings and providing support to Events Team
- Creating and maintaining client database and mailing lists liaising with Investment Sales Dep.
- Assisting the sales team with diverse client reporting and administrative workload
- Assisting also with internal reporting requirements
- Maintain and optimise client data in our customer relationship management tool - Salesforce

Key Knowledge, Skills & Experience:

- Ideally educated to University Diplomatura level
- Previous experience and a strong understanding of asset management and financial markets
- Fluent Spanish and English, both spoken and written
- Experience of working in an international environment
- Advanced MS Powerpoint, Word and Excel Knowledge
- Excellent Organisational skills
- Team player, flexible and enthusiastic attitude

Work Level: Colleague

Recruiter Name: Hannah Curtis

Closing Date: 31st October 2024

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.



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