Guest Experience Expert
hace 2 semanas
**Número de Empleo** 23114181
**Categoría de Empleo** Rooms & Guest Services Operations
**Ubicación** Le Méridien Barcelona, La Rambla 111, Barcelona, Barcelona, Spain VER EN MAPA
**Horario** Full-Time
**¿Ubicación remota?** N
**¿Reubicación?** N
**Tipo de Posición** Non-Management
**Descripción del Trabajo**
Nuestro trabajo no consiste solo en que el registro de entrada o salida del huésped sea fluida. Además de eso, se trata de construir una experiência que sea única y memorable para el huésped. Nuestros Expertos en experiências de los huéspedes toman la iniciativa para ofrecer una amplia gama de servicios que guíen a nuestros huéspedes en su estadía. Se sienten empoderados para estar en movimiento y hacer lo que hay que hacer en cada momento. Ya estén realizando tareas operativas, ocupándose de solicitudes de los huéspedes, completando informes o comentando eventos y lugares destacados del área local, los Expertos en la experiência del huésped consiguen que esas transacciones sean parte de la experiência del huésped.Al margen de cuál sea su puesto, hay una serie de cosas fundamentales para el éxito (crear un espacio de trabajo seguro, seguir las directrices y procedimientos de la compañía, respetar la confidencialidad, proteger los activos de la compañía, mantener los estándares de calidad y asegurarse de que su uniforme, apariencia personal y comunicación sea profesional. Los Expertos en la experiência del huésped están siempre en marcha (se ponen de pie, se sientan, andan durante largos ratos) y se implican en todo tipo de tareas (mover cosas, levantar, llevar, empujar y colocar objetos de menos de 10 libras sin ayuda). Es fundamental que los Expertos en la experiência del huésped hagan siempre bien esas tareas (y otras tareas razonables que se les solicite) para que los huéspedes estén satisfechos y el hotel funcione.
- Marriott International es un empleador que ofrece igualdad de oportunidades. Creemos en la importancia de contratar a una fuerza laboral diversa, así como apoyar una cultura inclusiva que anteponga a las personas. Nos comprometemos a respetar el principio de no discriminación por cualquier motivo protegido, como la discapacidad y condición de veterano o cualquier otra situación protegida por las leyes aplicables._
- En Le Méridien, nuestra misión es ayudar a los huéspedes a descubrir las experiências inesperadas y atractivas que cada destino tiene para ofrecer. Nuestros huéspedes son curiosos, creativos, cosmopolitas y exploradores de culturas, y aprecian el servicio sofisticado y atemporal. Proporcionamos un servicio original, elegante y memorable, y experiências que inspiran a los huéspedes a descubrir el destino. Estamos en la búsqueda de gente curiosa, creativa y bien informada para unirse a nuestro equipo. Si le interesa conectarse con huéspedes de ideas afines y desea profundamente crear experiências inesperadas, lo invitamos a explorar las oportunidades laborales en Le Méridien.
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