Fraud Operations Manager

hace 3 semanas

Madrid, España Aircall A tiempo completo

**MADRID /**

**LEGAL - 14002 - LEGAL /**

**FULL TIME**

**/ REMOTE**
- Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 14,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world - Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, or at home - everyone has a voice that is valued.

Whatever your background, wherever you’re from - we want you to join the conversation. Let’s talk.

We are looking for someone that is passionate about
- **preventing fraud and abuse.
- **excellent research and investigation skills, is comfortable using data to identify patterns and trends**, enjoys challenging/ complex case work and is able to help us resolve urgent issues impacting consumers worldwide.
- In this role, you will work with team members across the organization to investigate issues, determine root cause gaps that bad actors exploit and determine how best to close those gaps.
- The role will allow you to develop a variety of skills that will contribute to your entire career while building and working with a team of talented people who help our dynamic range of customers.
- ** Support customer facing teams **by helping the Sales & CSM teams **detect suspicious fraudulent profiles or patterns** and grant access to features through basic KYC.
- ** Monitor customer activity to detect and end any fraudulent activity **or any breaches in real-time, using silent data and internal/external tools.
- Identify trends, root cause gaps and **recommend appropriate preventative solutions **to stop bad actors from being successful
- Partner with Aircall Sales, Support, Product, Legal and InfoSec teams to evaluate and improve operating procedures, tools and workflows
- Find and identify the business problems that need to be solved and then determine the best way to solve them, using data and customer experience to guide you
- Strengthen operations by defining, implementing, and teaching best practices through business processes to detect suspicious profiles.
- Navigate complex decisions that require striking the right balance between business growth and risk mitigation objectives
- ** Develop ad-hoc analysis, reports**, presentations, and special projects for Senior Management

**A Little Bit More About You**:

- You have a **Bachelor’s Degree** in a business or technology discipline or equivalent job experience
- You have excellent interpersonal skills and excel at working across teams.
- You know **how to use data (including basic SQL) **to make metrics-driven decisions, and have the technical understanding of software development to interface with Engineering teams.
- You love learning new technology, and you have experience configuring and operating various systems and software tools.
- You are detail-oriented with great organizational skills and comfort with ambiguity.
- You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner,
- You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust
- You have the **ability to make sound decisions in a fast paced environment.**:

- You have excellent time management and organizational skills and are comfortable working under pressure
- Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.

Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.

We’re creating a place where great people trust one another and thrive together.

People flourish at Aircall and now is the time to be part of the team and the journey we’re on.

**Why join us?**

Key moment to join Aircall in terms of growth and opportunities
- ️ Our people matter, work-life balance is important at Aircall
- Fast-learning environment, entrepreneurial and strong team spirit
- 45+ Nationalities: cosmopolite & multi-cultural mindset
- Competitive salary package & benefits

DE&I Statement:

- At Aircall, we believe diversity, equity and inclusion - irrespective of origins, identity, background and orientations - are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live

  • Product Manager Payments

    hace 7 días

    Madrid provincia, España PagoNxt Getnet A tiempo completo

    **PagoNxt Merchant Solutions i**s looking for a** Product Manager Payment Fraud and Chargebacks.** Location: Spain From** Pagonxt Merchant Solutions **we´re looking for a** Product Manager, **for **Fraud & Chargebacks,** within the **Product Team, **based in Spain. **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** PagoNxt has the aim to consolidate payment...

  • Fraud Manager

    hace 2 meses

    Madrid, España Ebury A tiempo completo

    Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. **Fraud Manager** **Location**:Madrid** For this role you will need to be based in our Madrid office 4...

  • Fraud Manager

    hace 2 semanas

    Madrid, España Ebury A tiempo completo

    Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. **Fraud Manager** **Location**:Madrid** For this role you will need to be based in our Madrid office 4...

  • Fraud Manager

    hace 6 días

    Madrid, Madrid, España Ebury A tiempo completo

    Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.Fraud ManagerLocation:Madrid**For this role you will need to be based in our Madrid office 4 days a...

  • Fraud Operations Analyst

    hace 3 semanas

    Madrid, España Ouro A tiempo completo

    **About the company**: Ouro is dedicated to delivering financial empowerment to millions of Americans, leveraging a proprietary payments technology platform that fuels its fintech product innovations. From prepaid, credit and debit account solutions, to digital account and money movement services, Ouro has a broad suite of products and technologies that...

  • Fraud Operations Analyst

    hace 3 semanas

    Madrid, España Ouro A tiempo completo

    **About the company**: Ouro is dedicated to delivering financial empowerment to millions of Americans, leveraging a proprietary payments technology platform that fuels its fintech product innovations. From prepaid, credit and debit account solutions, to digital account and money movement services, Ouro has a broad suite of products and technologies that...

  • Fraud Operations Analyst

    hace 5 días

    Madrid, Madrid, España Ouro A tiempo completo

    About the company:Ouro is dedicated to delivering financial empowerment to millions of Americans, leveraging a proprietary payments technology platform that fuels its fintech product innovations. From prepaid, credit and debit account solutions, to digital account and money movement services, Ouro has a broad suite of products and technologies that deliver...

  • Fraud Expert

    hace 5 días

    Madrid, España AXA A tiempo completo

    POSITION MISSION & MAIN ACTIVITIES Fraud Risks Management - Review and fully implement Fraud Framework following already existing Internal controls to include Risk methodology and processes - Fraud Investigation - Identify, Review, and follow up Fraud risks (evaluate the impact on the operational risks model of the entity) - Ensure governance,...

  • Digital Fraud Manager

    hace 3 semanas

    Madrid, España BBVA A tiempo completo

    **Area**: **ENGINEERING** **Deadline for applying**: **2/5/2023** **Company**: **001** **What are we looking for?** About you Required experience: - BS degree required - Business Management or Economics degree. Computer Science, Physics, Math or Engineering degree will be well considered. - 3-6 years of experience on Fraud, Cybersecurity or No...

  • Fraud Operations Manager

    hace 5 días

    Madrid, Madrid, España Aircall A tiempo completo

    MADRID /LEGAL LEGAL /FULL TIME/ REMOTE Aircall is a place where voices are valued.Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 14,000+ customers (and growing) to make authentic, human connections.Conversation is a cornerstone of our...

  • Gestor/a de Fraude

    hace 2 semanas

    Madrid, España Zemsania A tiempo completo

    Descripción **Gestor/a de Fraude (REMOTO-Madrid)**: Trabajarás como Gestor/a de Fraude en el departamento de Operaciones de un cliente donde realizarás estarás encargado/a de la definición e implementación de herramientas, procesos de prevención y detección de fraude, con enfoque especial hacia procesos de contratación y transaccionalidad...

  • Fraud Expert

    hace 6 días

    Madrid, Madrid, España AXA A tiempo completo

    POSITION MISSION & MAIN ACTIVITIESFraud Risks Management Review and fully implement Fraud Framework following already existing Internal controls to include Risk methodology and processes Fraud Investigation Identify, Review, and follow up Fraud risks (evaluate the impact on the operational risks model of the entity) Ensure governance, accountability, and...

  • Senior Fraud Investigator

    hace 6 días

    Madrid, Madrid, España Recsel International A tiempo completo

    This leading multinational manufacturing Company, with over 50,000 employees worldwide is looking for an experienced fraud and forensic expert to work as a senior fraud/forensic Auditor to be based in Dusseldorf – covering their international subsidiaries.The role will be focused on leading investigations (of alleged or suspected violations of criminal law...

  • Cibersecurity - Fraud Manager

    hace 2 meses

    Madrid, España bbva A tiempo completo

    ¿Qué estamos buscando Talento STEM en el grupo BBVA ¿Que te ofrecemos? Formarás parte de un equipo de más de expertos en Tecnología, en 25 países, cuyo propósito es llevar al banco más allá gracias a la tecnología. Participarás en alguno de los proyectos punteros de tecnología que realizamos anualmente y que tienen un impacto positivo...

  • Cibersecurity - Fraud Manager

    hace 6 días

    Madrid, Madrid, España bbva A tiempo completo

    ¿Qué estamos buscando Talento STEM en el grupo BBVA ¿Que te ofrecemos? Formarás parte de un equipo de más de expertos en Tecnología, en 25 países, cuyo propósito es llevar al banco más allá gracias a la tecnología. Participarás en alguno de los proyectos punteros de tecnología que realizamos anualmente y que tienen un impacto positivo en 85...

  • Cibersecurity - Fraud Manager

    hace 3 semanas

    Madrid, España bbva A tiempo completo

    ¿Qué estamos buscando Talento STEM en el grupo BBVA ¿Que te ofrecemos? Formarás parte de un equipo de más de expertos en Tecnología, en 25 países, cuyo propósito es llevar al banco más allá gracias a la tecnología. Participarás en alguno de los proyectos punteros de tecnología que realizamos anualmente y que tienen un impacto positivo...

  • (Senior) Manager Financial Audits

    hace 1 semana

    Madrid, España TK ELEVATOR IBERICA HOLDING, SL UNIPERSONAL A tiempo completo

    The company People are at the center of everything we do at TK Elevator - we work as one team, watch out for each other’s safety and share a common vision to keep the world moving. This is your chance to go beyond and impact the future of urban mobility. We are looking for talented people who want to start or develop their professional career with...

  • Fraud Internship/ Prácticas en Fraude

    hace 2 meses

    Madrid, España Spotahome A tiempo completo

    **About Spotahome**: Spotahome is an international online marketplace which offers verified rental accommodation across 100 European cities in 27 countries and with a global ambition. Spotahome began as a start-up created in 2014 by 4 friends with a vision to revolutionise the traditional real estate space starting with digitalising rentals. At Spotahome we...

  • Fraud Internship/ Prácticas en Fraude

    hace 2 semanas

    Madrid, España Spotahome A tiempo completo

    **About Spotahome**: Spotahome is an international online marketplace which offers verified rental accommodation across 100 European cities in 27 countries and with a global ambition. Spotahome began as a start-up created in 2014 by 4 friends with a vision to revolutionise the traditional real estate space starting with digitalising rentals. At Spotahome we...

  • Fraud Internship/ Prácticas en Fraude

    hace 3 semanas

    Madrid, España Spotahome A tiempo completo

    **Why us?**: **We trust our team and we are goal oriented** **Paid internship**:700 euros gross per month with a 6 month duration. **Starting date**: March/April 2024 A hands-on Tutor to help you learn and grow **People**. Work with talented, committed and supportive teammates **International** work environment with more than 16 nationalities **No politics...