Global Shares

hace 1 mes

Barcelona, España JPMorgan Chase & Co A tiempo completo

**JOB DESCRIPTION**

If you are seeking a client facing role that promotes exceptional customer service and innovation this may be the position for you.

As a Customer Service Analyst in Global Shares a JP Morgan Company you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service.

**Responsibilities**:

- Escalate unresolved issues to 2nd and 3rd line support teams
- Interact with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc)
- Provide ad-hoc training and education to users as well as contribute to Knowledge base articles
- Maintaining contact with customers throughout the ticket life cycle
- To identify and recommend areas for improvement within the Service Desk function that support and add value to business activities.

**Required Qualifications, Capabilities and Skills**:

- Strong problem solving skills.
- Client focus, interpersonal skills and ability to network.
- Proactivity and Continuous Improvement mindset.
- Maintains highest level of technical skill in field of expertise.
- This position requires a high degree of discretion and judgement.
- Passion for learning new things every day and a continuous improvement mindset

**Preferred Qualifications, Capabilities and Skills**:

- University degree in Economics, Finance or equivalent work experience desired.
- Experience in Customer Service role, preferably in the Financial Services or Software industry.
- Experience with Contact Center solutions

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

  • Client Relationship Manager

    hace 3 días

    Barcelona, España Global Shares A tiempo completo

    **Who We Are**: Global Shares, a J.P. Morgan company, is a leading cloud-based provider of share plan management software. Global Shares’ employee ownership solutions cover the entire company lifecycle, and caters to corporates worldwide. Global Shares has an expansive client base of over 600 corporate clients that range from early-stage start-ups to...

  • Global Shares

    hace 14 horas

    Barcelona, España JPMorgan Chase & Co A tiempo completo

    **JOB DESCRIPTION** Global Shares, a J.P. Morgan company, is a leading cloud-based provider of share plan management software. Global Shares’ employee ownership solutions cover the entire company lifecycle, and caters to corporates worldwide. Global Shares has an expansive client base of over 600 corporate clients that range from early-stage start-ups to...

  • Global Shares

    hace 1 mes

    Barcelona, España JPMorgan Chase & Co A tiempo completo

    **JOB DESCRIPTION** **Responsibilities**: - Implement and manage a portfolio of Companies operating employee share plans within a team framework - Interact with customers/clients on operational transactions related to their share plan program and execute the timely processing of operational transactions, including data management, reconciliation,...

  • Global Shares

    hace 5 días

    Barcelona, España Mortgage Ledger A tiempo completo

    We are currently seeking Client Relationship Managers to join Global Shares (a J.P. Morgan Company). As a Client relationship Manager in Global Shares, you are viewed as a trusted partner by our client base and should be tenacious, focused and well-organised professionals who should be at the forefront of our client/partner relationships. You will manage...

  • Global Shares

    hace 7 días

    Barcelona, España JPMorgan Chase & Co A tiempo completo

    **JOB DESCRIPTION** Join our dynamic Equity Plan Management team at Global Shares, a JP Morgan Company as a financial services analyst, where you will have the opportunity to play an integral part in our client service delivery and make a significant impact. This role offers a chance for career growth and the opportunity to work in a fast-paced, innovative...

  • Global Shares

    hace 7 días

    Barcelona, España Jpmorgan Chase & Co. A tiempo completo

    Job Description Join our dynamic Equity Plan Management team at Global Shares, a JP Morgan Company as a financial services analyst, where you will have the opportunity to play an integral part in our client service delivery and make a significant impact. This role offers a chance for career growth and the opportunity to work in a fast-paced, innovative...

  • Global Shares

    hace 1 semana

    Barcelona, España JPMorgan Chase & Co. A tiempo completo

    Join our dynamic Equity Plan Management team at Global Shares, a JP Morgan Company as a financial services analyst, where you will have the opportunity to play an integral part in our client service delivery and make a significant impact. This role offers a chance for career growth and the opportunity to work in a fast-paced, innovative environment. As a...

  • Global Shares

    hace 4 semanas

    Barcelona, España JPMorgan Chase Bank, N.A. A tiempo completo

    Job Responsibilities: - Develop contact database of potential clients, partners and key contacts. Work with our Sales Development Reps (SDRs) to build out pipeline and maintain all Client data within our CRM database - Maintain sales leads tracking and forecasting within our CRM database - Develop and maintain relationships within the wider Bank for...

  • Global Shares

    hace 4 semanas

    Barcelona, España JPMorgan Chase & Co A tiempo completo

    **JOB DESCRIPTION** Job Responsibilities**: - Lead a team of Implementation analysts who implement and manage a portfolio of Companies operating employee share plans within a team framework - Interact with customers/clients on operational transactions related to their share plan program and execute the timely processing of operational transactions,...

  • Global Shares

    hace 1 mes

    Barcelona, España JPMorgan Chase & Co A tiempo completo

    **JOB DESCRIPTION** Global Shares a JP Morgan Company are currently expanding our service desk team and are seeking a Customer service analyst to service our clients. **Responsibilities**: - Escalate unresolved issues to 2nd and 3rd line support teams - Interact with other areas of the company in resolving queries raised by clients and participants...

  • Global Shares

    hace 1 mes

    Barcelona, España JPMorgan Chase & Co A tiempo completo

    **JOB DESCRIPTION** Global Shares a JP Morgan Company are currently expanding our service desk team and are seeking a Customer service analyst to service our clients through the Czech language. **Responsibilities**: - Escalate unresolved issues to 2nd and 3rd line support teams - Interact with other areas of the company in resolving queries raised by...

  • Global Shares

    hace 2 semanas

    Barcelona, España Jpmorgan Chase & Co. A tiempo completo

    If you are seeking a client facing role that promotes exceptional customer service and innovation this may be the position for you. As a Customer Service Analyst in Global Shares a JP Morgan Company you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service. Job...

  • Global Shares

    hace 2 semanas

    Barcelona, España JPMorgan Chase & Co. A tiempo completo

    If you are seeking a client facing role that promotes exceptional customer service and innovation this may be the position for you. As a Customer Service Analyst in Global Shares a JP Morgan Company you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service. Job...

  • Global Account Manager

    hace 1 mes

    Barcelona, España OIA Global A tiempo completo

    Are you enthusiastic, energetic and eager to make a difference? We are looking to grow and develop our business in the Spain region and are in need of a passionate sales person to support this expansion. If you are a dynamic personality with a good understanding of freight forwarding, we would love to hear from you. This role would suit someone with...

  • Global Marketing Trainee

    hace 1 mes

    Barcelona, España MCR International A tiempo completo

    Descripción del Trabajo / Job Description - AH-2311-263 GLOBAL MARKETING TRAINEE BARCELONA ¿Tienes formación de Máster en Industria Farmacéutica y quieres iniciar tu carrera en el departamento de Marketing? Te invitamos a ser parte del equipo de un importante laboratorio farmacéutico a nível internacional como Global Marketing Trainee donde...

  • Global Marketing Trainee

    hace 2 días

    Barcelona, España Mcr International A tiempo completo

    Descripción del Trabajo / Job Description- AH-2311-263GLOBAL MARKETING TRAINEEBARCELONA ¿Tienes formación de Máster en Industria Farmacéutica y quieres iniciar tu carrera en el departamento de Marketing? Te invitamos a ser parte del equipo de un importante laboratorio farmacéutico a nível internacional como Global Marketing Trainee donde aprenderás...

  • Global Crm Data Analyst

    hace 1 semana

    Barcelona, España Acttif A tiempo completo

    .The OpportunityPUIG is looking for a data-driven, customer-obsessed and analytical CRM Data Analyst for its Global CRM & Digital Insights Team. Our ideal candidate will drive improvements in our data landscape and secure solid and coherent customer-centric data approach. The focus will be to ensure that our CRM Brands & Global teams have the consumer data...

  • Btheone - Global Talent Attraction Internship

    hace 2 días

    Barcelona, España Danone A tiempo completo

    About the job Every time we eat or drink, we choose the world we want to live in. We believe that health of people and the planet are 100% interconnected. That is what transmits our vision **One Planet One Health**. We invite you to join our food revolution to create a healthier world. **Are you passionate about Talent Attraction?** Join our BTheOne Program...

  • Global Learning

    hace 1 semana

    Barcelona, España Getir A tiempo completo

    We're Getir, the pioneers of super fast delivery. Our founding idea: Groceries in minutes, delivered to your door through our app. Now offering more delivery models across different locations, our goals are made possible by our one-of-a-kind business model with our unique technology at its core. We know that our global ambitions can only be accomplished...

  • Global Crm Data Analyst

    hace 1 semana

    Barcelona, España Acttif A tiempo completo

    The Opportunity PUIG is looking for a data-driven, customer-obsessed and analytical CRM Data Analyst for its Global CRM & Digital Insights Team. Our ideal candidate will drive improvements in our data landscape and secure solid and coherent customer-centric data approach. The focus will be to ensure that our CRM Brands & Global teams have the consumer data...