Digital Transformation Manager- Sales

hace 2 semanas

Madrid, España Santander A tiempo completo

Digital Transformation Manager
- Sales (Openbank)

Country: Spain

**WHAT YOU WILL BE DOING**

**Digital Transformation Manager - Sales (Openbank)**

We are the 100% digital bank of the Santander Group and we are currently undergoing a technological transformation and international expansion process. In 2017, we kicked off our relaunch plans and have been continuously expanding and growing ever since, especially when it comes to technology. We work in a start-up format, using agile methodologies to take our customers' experience to the next level. In 2019, we launched in the Netherlands, Germany and Portugal, recently followed by Argentina, with other countries currently in the pipeline.

Our culture sets us apart from the rest; social and diversity clubs are part of our essence and day-to-day culture.

We are a flexible and fast adapting team currently working remotely most of the time using all kinds of communication tools - we’ve barely noticed the change

**Mission and responsibilities**:
As a Digital Transformation Manager, you will lead and supervise planning, implementation and monitoring of improvement projects in the Contact Center and Branch network environment.

The main tasks of this position will be the following:
Define and agree on improvements scope:

- Establish decision-making mechanisms to define project priorities according to the expected benefits and implementation difficulty.
- Identify the departments and areas affected and involved in the projects
- Cooperate with internal teams, involved departments in order to prioritize improvement opportunities.
- Define the scope, the deliverables, the key targets, setting clear deadlines and expectations.
- Establish the most suitable implementation strategy (tests, pilots, roll outs)
- Guarantee that transformation is aligned with company best practices and market standards.

Improvement management
- Plan, organize and monitor all process stages from conception to implementation and subsequent evaluation.

Resources
- Perform business plan analysis.
- Identify resources needed and costs.

Monitoring and control
- Monitor projects action plans.
- Identify and solve possible deviations or problems.

Communication and coordination
- Keep a clear and effective communication with all stakeholders, including the internal team and other departments concerned.

Evaluation and improvement
- Establish indicators to assess the achievement of the improvement objectives.
- Assess indicators, lessons learned and areas for further improvement
- Ensure mechanisms to identify and reduce deviations between the new processes design and processes implemented.

In order achieve all these, the following tasks, among others, must be carried out:

- Analyse processes and operation within the organization.
- Analyse the competitors’ best practices
- Suggest proposals and monitor process improvement.
- Conduct surveys and audits of interactions (sampling, call listening ) to ensure the implementation of new processes.

**To be successful in the role you must have**
- +3-4 years of experience in a similar role.
- Bachelor's degree in Business Administration, Economics, law or similar.
- Extensive knowledge of the sector, operations and functioning of contact centers and bank offices, as well as bank products, processes and procedures.
- Previous experience in project management, preferably in the sphere of call centers/ bank offices.
- Ability to analyze, identify areas for improvement and propose initiatives to fix them.
- Leadership skills, persuasion and ability to work effectively with multidisciplinary teams.
- Sense of urgency and multitasking skills.
- Excellent oral and written communication skills.
- Results oriented and ability to make informed decisions.
- Proficiency using in Office tools.
- Ability to communicate fluently in English.

**What do we offer?**
- Joining a dynamic and agile company undergoing international expansion.
- Working in start-up mode with the support of the Santander Group.
- Competitive remuneration and attractive benefits package.
- Possibility of growth within the company and the Group.
- Collaborating on international projects in different countries.
- Excellent work environment, social clubs and frequent events (virtual at present).

Would you like to grow with us? Join our team
- Openbank is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status. _
- We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. _

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