Customer Service Agent

hace 4 semanas


Fuengirola, España PhoneWatch A tiempo completo

Do you like to create good customer relations? We’re looking for Irish Customer Service Agents for Phone Watch/Sector Alarm in our international office in Mijas/Fuengirola, close to Malaga City. If you want to be part of our new Irish department, this is the job for you.

What does a customer service agent do?

Your primary tasks will be technical support, allocating/booking maintenance services for our customers, and invoice solutions. Your mission is to listen to what the customer needs—and offer them the best viable solution.

You will work closely with different departments at a high pace with several tasks simultaneously. To keep the high standard of Customer Service, we need someone who wants to constantly develop and help improve our business. We offer a full-time position; you work 8 hours/day, in shifts between 10 am - 7 pm (GMT+2)

Who are you?

You...
- You are a fluent English speaker
- Have experience within a customer service-related area and you have a good way of speaking and listening to the customer.
- Are flexible and a responsive person who likes challenges and to work towards common goals.
- Are comfortable using PC and phone as your principal working tools.
- Non-EU citizens need to have a work permit in Spain

Why work on Sector Alarm?
- International Nordic-style workplace with around 300 customer-oriented employees
- A lovely mix of colleagues from France, Sweden, Norway, Spain, Finland, Ireland, Italy and Portugal
- Excellent on-boarding in 3 weeks
- Free breakfast and lunch every day in our own canteen
- Inclusive and social working environment, we have larger gatherings as our yearly Kick-offs
- Personal and professional development and excellent career opportunities

Application

Responsible recruiter

Daniela Diazgranados

About PhoneWatch

PhoneWatch, part of Sector Alarm, is one of Ireland’s leading safety providers with almost 120,000 satisfied and safe customers nationwide. In operation since 1991, we deliver safety to our customers by providing superior alarm solutions for homes and businesses with excellent customer service as evident by consistent 96% customer satisfaction scores.

Sector Alarm is one of Europe’s leading safety providers with more than 600,000 satisfied and safe customers. We have been in operation for over 25 years and deliver superior alarm solutions to homeowners and businesses across Europe. Providing excellent customer service is extremely important to us and we are proud of our consistent 95% customer satisfaction rating.

Sector Alarm has experienced strong growth over the years and is continuing to expand in both new and existing markets. Today, we are over 3,000 employees operating in Norway, Sweden, Finland, Ireland, Spain, France and Italy and Portugal. Our focus on hiring the right people has enabled us to offer customers state-of-the-art security solutions and gain strong market positions in the countries where we operate.

We offer exciting career opportunities in a company with an ambitious growth strategy and fantastic colleagues. If you share our passion for providing innovative solutions that offer safety and peace of mind, are 100% goal focused and are looking for a fun, fast paced work environment - we would love to hear from you.


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