Data Analyst

hace 2 semanas


Malaga, España SD Worx A tiempo completo

The data analyst responsibilities include conducting full customer lifecycle analysis to identify pain points and opportunities to improve the overall customer experience.

The data analyst will set up and manage the corporate Voice of the Customer platform, develop analysis and reporting capabilities.

She/he will also monitor performance and quality control plans to identify improvements.

The main data sources to use will be Salesforce Sales & Service cloud, customer feedback tools, Product Usage analytics,

**Responsibilities**
- Collect data from** Salesforce** and other data sources and segment data for customer feedback gathering.
- **Identify, analyze, and interpret** trends or patterns in complex data sets and determine the best way to represent it visually to managers and stakeholders by providing ongoing **reports.**:

- Monitor the **integration** with other systems & tools (Salesforce, Tableau,)
- Filter and “clean” data by reviewing performance indicators to locate and correct customer data to** ensure data quality.**:

- Locate and define new process improvement opportunities.

Ensure quality assurance and process documentation.

Define Key Performance Indicators (KPIs), assess and determine the success of specific initiatives.
- Work with management to prioritize business and information needs.
- Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality.
- Acquire data from primary or secondary data sources and maintain databases/data systems.

**Requirements and skills**
- Proven working experience as a Data Analyst or Business Data Analyst
- Technical expertise with Voice of the Customer platforms (Qualtrics, Customer Gauge, Forsta, Medallia, ) is an asset
- Strong **analytical skills** with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
- Technical expertise regarding data models, database design development, data mining and segmentation techniques
- Strong knowledge of and experience with reporting packages (Business Objects etc), databases (SQL etc), programming (XML, Javascript, or ETL frameworks)
- Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS etc)
- Adept at queries, report writing and presenting findings.
- BS in Mathematics, Economics, Computer Science, Information Management or Statistics



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