Ceuta Operations Lead

hace 2 semanas

Ceuta, España Entain A tiempo completo

**Company Description**
Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history - names such as Ladbrokes, party poker, bwin and Coral.
**Job Description** About the role**

We’re Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 30+ well-known brands and over 29,000 people, but we all play for the same team. When we win, we win together.

Our vision is to be the world number one in betting, gaming and interactive entertainment by bringing moments of excitement into people’s lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment.

The Ceuta Operations Lead is a pivotal role to oversee, coordinate and promote consistency and adherence to processes, procedures and licensing requirements across all aspects of the Spanish Market.

The role holder will work closely with the Country Manager for Spain who is responsible for delivering the overall performance in this market.

They will coach and support the Country Manager for success in the following areas:

- Management of day-to-day operations and projects to deliver revenue and optimize costs
- Coordination of the regional and central teams in market with the operational teams in Ceuta
- Cost control, budgets and forecasting
- Overseeing compliance and regulatory requirements, working with product teams and aligning with all departments (Digital, CRM, ARM, Social teams, etc ) to deliver on targets.

There will be a strong requirement to coach, support and develop skill and knowledge with local management teams to ensure they are equipped to lead and are confident when working with the Spanish and local authorities.

**Key responsibilities**

**Main**:

- Oversee and coordinate the overall activities of the Spanish market in liaison with the Head of Iberia and Spanish Country Manager
- Promote consistency and adherence to processes, procedures and licensing requirements
- Provide expert advice and guidance to help ensure the smooth running of the operation
- Work closely with the Country Manager to ensure success of key deliverables, including:

- Monitoring and reviewing KPIs (daily/weekly/monthly/quarterly & yearly) to identify ways to improve revenue and processes.
- Analyzing business/customer trends and follow-up with the teams on required actions
- Management of the Spanish Operations team
- Assessing competition on an ongoing basis and flag to the product teams any gaps Identified.
- Working closely with the BI and Data team to optimize market performance
- Working closely with Regional and central Acquisition, CRM, ARM teams to prepare promotions and campaigns to deliver revenue uplift and achieve target KPIs
- Working closely with the product teams to ensure the website is up to date and functions as expected
- Being the voice of the Spanish user within Entain
- Grow Talent and build capability within the current teams

**Additional duties**:

- Support stakeholder management across all functions of the business
- Help support the adequate running of the Spanish Headquarters in Ceuta

**Additional Information**

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

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