Customer Service for Dach Region

hace 3 semanas

Terrassa, España Donaldson A tiempo completo

Donaldson is committed to solving the world’s most complex filtration challenges. Employing innovation and breakthrough solutions, we are advancing filtration for a cleaner world. We look for the best people to help us succeed, offering opportunities to learn, effect change, and make meaningful contributions at work and in our communities. This is a place where you can make a world of difference.

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An exciting opportunity has arisen for a Customer Service Specialist, with fluent German and English, to be part of Donaldson in Terrassa, Barcelona.

Key Responsibilities:

- Process, monitor, and follow-up customers' purchasing orders
- Ensure effective service and administrative support for the assigned customer
- Provide delivery commitment to customers and follow-up on order activity, to alert customers and sales team in case of discrepancies
- Manager invoice creation, corrections, and the return of the material activities
- Receive and process customer inquiries on standard pricing, lead-time, products, and availability, through an efficient and friendly communication with customers, to maintain excellent customer relationships
- Coordinate internally with other departments, such as sales, logistics, finance, and production, to keep all aware of customer activities

Relevant Experience and Skills:

- Minimum of 1 year of experience in customer service, administration, or logistics
- Working knowledge of MS Office packages and Outlook
- Knowledge of Oracle R12, incoterms, payment terms and CRM are an asset
- German & English fluent
- Flexibility, ability to multitask, to manage time and to adopt to changes
- Pro-active attitude, ability to take decisions when necessary, and to be a time player

What we do we offer?
- Multicultural and great work environment
- Permanent position
- Flexible working schedule (7.30 - 9.30 to 16.30 - 18.30)
- Daily shuttle bus from Plaza España (Barcelona) to our office in Terrassa
- Competitive salary and monthly meal allowance (160 EUR)
- Hybrid working model (3 days of remote work per week)
- Initial training in the office for 2 months
- Health, life insurance and pension plan after 1 year with us
- Free coffee and fruit during offices days, and online Spanish lessons outside of working hours

LI-GP1

Come make a World of Difference

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

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