Front Office Agent with Spanish and English
hace 3 semanas
Do you have at least 1 year of experience in Front Office, Customer Service or similar? Do you have a C1 level of English and Spanish? Don't miss this opportunity to join a multinational in Barcelona
Our client is a world leader in residential swimming pool equipment and is well-established in over 60 countries.
Tasks
**In your day-to-day**:
- You'll be proactively informing them about their orders and tracking them until delivery
- You'll ensure the entry of quotations and orders
- You'll solve incidents related to orders and claims
- You'll ensure order management on their ERP
- You'll monitor the product availability to supply orders within the agreed period
- You'll help customers with basic technical assistance
- You'll provide support in the transport logistics coordination
- You'll be cross-selling: offering other products once an order is received
**Requirements**:
**You're the person we're looking for if**:
- You have at least 1-2 years of experience in a similar role (Front Office, Customer Service, Order management...)
- You have at least a C1 level of English and Spanish
- You have good knowledge of MS Office Suite and at least one ERP
- You're highly customer-focused
- You're flexible and can adapt easily to new processes and tools
- You have excellent communication skills and great problem-solving skills (providing creative solutions)
- You're a team player, positive and have a proactive attitude
- You're an analytical person, with attention to detail
- You can commute to the office in El Prat de Llobregat (4x days per week)
**Benefits**:
**We're offering**:
- You'll have a competitive salary
- You'll have 1 day of WFH (per week)
- You'll have a temporary contract (with the possibility of extending it)
- You'll work from Monday to Friday
- You'll have development opportunities
- You'll have discounts on plenty of brands
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