German & Polish Speaking Customer Service

hace 2 meses

Barcelona, España W.L. Gore & Associates A tiempo completo

**About the Role**: We are looking for a dedicated Customer Service Representative (f/m/d) to join our Medical Products team in our office in Barcelona to deliver functionally excellent customer service in different languages.

This position will be located at our facility in Barcelona with work from home days possible as part of a hybrid arrangement, depending upon the responsibilities of the role and business needs.*

**Responsibilities**:

- Responsible for the entire Order to cash process, reception and integration in our ERP system following our company internal quality procedures
- Handling of emergency orders
- Track orders and deliveries and attend to possible incidents
- Keep our customers informed about backorders in collaboration with our demand planners and our international warehouse
- Organize returns and contribute to maintaining a healthy inventory in collaboration with the customer and our Sales Team
- Arrange deliveries in collaboration with our European warehouse
- Process invoices and corrections through liaison with our European Accounting Service Centre
- Efficient management of documentary information regarding orders (delivery notes, invoices etc.)
- Provide our customers with basic product and pricing information. Daily interaction with mainly hospitals and clinics, as well as a variety of internal customers, located across the countries
- Propose process improvements and understand the department process flow for better efficiency and enhanced quality of service

**Required Qualifications**:

- 3 years minimum Customer Service experience in an international environment
- Fluent in German, Polish and English, other European languages are a plus
- Skilled in working with ERP/IT systems, plus experience of eCommerce solutions is very welcome
- Proactive problem solver with flexibility and the ability to multitask
- Remain detail oriented even under pressure, able to set priorities
- Committed to quality and providing a professional and responsive customer experience, supporting Gore’s business results
- Open communication, resilient and impact aware
- Flexibility to work in different teams, depending upon business needs
- Ability to communicate proficiently in the appropriate language and engage effectively across cultures, as well as adapt to the country specific processes
- Remote Working Arrangements are permitted for Associates, with appropriate approval and compliance with Gore’s remote working policies, from the country in which they are employed.

**What We Offer**: Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.

We believe in the strength of a diverse and inclusive workplace. With diverse perspectives, ideas and experiences, we uncover new possibilities and make a greater impact in the world. We are proud of Associates for building on our rich history of innovation, upholding our values and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity and respect.

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