Program Manager

hace 7 meses

Malaga, España Webhelp A tiempo completo

**Location**
- Málaga, Spain**Language**
- English***

**Description**:
Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.

We are looking for **English-speaking Program Manager (On-site) **to join one of our exciting projects.

What we offer you

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits:

- **Full time 39 hours/week contract: Monday to Friday 09:00 to 17:30**:

- Great office location in** Malaga**:

- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses

What you'll experience with us

As a Program Manager in our team, you will:

- Ensure the introduction and transfer best practices including but not limited to recruitment, reporting, P&L management, motivation, staff retention, training, escalation, disaster recovery, contract management, etc.
- Increase the maturity of services able to be provided
- Build strong productive working relationships with your customers and their management teams
- Ensure Service Desk achieve the agreed Service Levels
- Organize regular service reviews with your customers
- Grow the business of the Service Desk with existing customers
- Review and ensure the maintenance of optimum resource levels
- Manage P&L to meet planed revenues and performance
- Control, verify and manage costs of services
- Work closely with the Account manager and Client Director to improve quality and efficiency
- Hold regular team meetings and ensure regular communication motivate and communicate with on-site staff via meetings and ad-hoc briefings

We'll be a great match if you:

- Are proficient or bilingual in English
- Have demonstrable management experience within outsourced service delivery environment
- Have operational / business management experience
- Have excellent financial management, P& L management skills and strong people management skills - interpersonal skills, appraisal skills, interviewing skills
- Can work alone, under pressure and to deadlines
- Can implement and manage change
- Have excellent communication, influencing and negotiation skills
- Have excellent decision making/problem solving skills

**It would be a plus if you have**:

- **Experience of working with subcontractor(s)**

**- Service management qualification is desirable - ITIL preferred**
- **Previous international experience**:

- **Educated to degree level or above**:

- **Business knowledge and commercial awareness**

If this sounds like you, join us

Who we are

We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.

Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day And we will offer you a fun and challenging job that will allow you to develop and grow.

We are an equal-opportunity employer

RRQ23-008443-1-EMEA

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