Expert en Support

hace 3 semanas


Barcelona, España Teleperformance Spain A tiempo completo

Teleperformance Espagne, avec plus de 4 700 employés et répartis sur 10 sites (certifiés Great Place to Work, AENOR et Top Employer), recherche actuellement des experts en support technique en français.

Nous recrutons des experts en technologie pour assister les utilisateurs d'une entreprise leader mondial dans les services technologiques. L'expérience nous a appris qu' aimer et connaître la technologie est nécessaire. Les experts qui réussissent le mieux sont ceux qui aiment l'internet et sont à l'aise pour faire des recherches en ligne.

En tant qu'expert en support technique, vos responsabilités seront les suivantes:

- Analyser et évaluer les configurations de compte spécifiques des utilisateurs et les interactions précédentes pour recommander des solutions.
- Résoudre les questions techniques, y compris les questions relatives aux logiciels, au matériel et à la logistique.
- Faire remonter les problèmes complexes et fournir le motif de l'escalade.

**Requirements**:
**Pour réussir dans ce rôle, vous devez avoir**:

- Un niveau natif de français et un niveau C1 d'anglais.
- Une expérience préalable dans le domaine de la relation client (B2B ou B2C).
- Expérience préalable dans le domaine du support client multicanal
- Expérience de travail dans un environnement de travail axé sur les objectifs et les indicateurs de performances.
- Excellentes capacités d'écoute et de communication, écrites et verbales
- Capacité avérée à résoudre des problèmes techniques complexes.
- Attention particulière aux détails

**Benefits**:
**Ce que nous offrons**:

- Temps plein, 39 heures par semaine. Horaires de 8h00 a 22h00, du lundi au dimanche.
- Salaire : 19.220€ brut par an
- Un programme de formation et de développement continu.
- Un emploi chez le plus grand fournisseur de services au monde
- Un excellent environnement de travail, des collègues de qualité, des activités sociales et développement personnel.
- Environnement professionnel dynamique et décontracté avec des collègues de tous âges réunis au sein d'une équipe très motivée.

Type d'emploi : Temps plein

Lieu du poste : En présentiel



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