Principal Engineer, Information Systems

hace 2 meses


En remoto, España Eventbrite A tiempo completo

THE CHALLENGE

As an integral part of the BriteTech team, you will contribute to supporting and building our global IT infrastructure. In this position you will architect, administer and maintain on-premise and cloud backend IT systems, help manage thousands of endpoints across the globe, build and enhance tools for our global IT support team, and help automate and integrate the latest and greatest in technology.

THE TEAM

The Eventbrite IT team, or BriteTech as we are fondly referred to as internally, is responsible for overseeing all internal technical operations. From network services, security and collaboration services, to espresso machines over IP, BriteTech’s goals are to simply reduce technical friction in an effort to nurture an environment where technology empowers and supports the creativity of our Britelings There are a number of services, software, and hardware solutions required to create a productive and collaborative environment for our Britelings and partners. Creating and supporting this environment takes a team of motivated individuals. We build the internal technology environment around the pillars of simplicity, efficiency, security and scalability. The team supports a global staff who are creating a global service. We are a diverse, global, forward thinking team and are looking for that special someone to join us

THE ROLE

As a member of the BriteTech engineering Team, you’ll be a critical cog in keeping our backend IT systems and infrastructure not just up and running, but also thriving and propelling toward a more scalable and efficient future. In this role, you’ll have your hands in a lot of different areas, including but not limited to scaling Mac/Windows/Mobile platform management, administering and improving the management of a large catalog of SaaS services, internal tools and automations, networking, identity management, strengthening our overall security posture, and ensuring our SOC, SOX, and PCI Compliance. You’ll also serve as an escalation point for our Helpdesk and engineering teams to mitigate technical issues and collaborate with onsite business partners, external vendors, and the extended IT team. This role will also have the opportunity to drive multiple projects (sometimes simultaneously) from start to finish, making a profound impact on the productivity and efficiency of our global workforce.

THE TECH STACK

Systems Administration and SaaS Operations (Google G Suite, Okta, DocuSign, Salesforce, JIRA/Confluence, BetterCloud, etc ), Mac and Windows Platform Management (Jamf Pro, AirWatch), Endpoint Security (Carbon Black), AWS, Telephony (VOIP, WebRTC, Contact Center), Monitoring/alerting, Scripting (Python, bash, PowerShell), Security, Wireless and Network configuration and troubleshooting (Unifi), Active Directory/LDAP, VMWare.

**THE SKILL SET**:

- 7+ years of experience as an IT Systems Administrator/Engineer in a rapidly growing company or experience as a professional rodeo clown, whichever is less dangerous and unpredictable
- 5+ years of experience deploying, configuring, securing, and supporting Mac and Windows endpoints using a Mobile Device Management system (Jamf, Airwatch, or similar)
- 3+ years as a technical lead, architect, or similar senior role acting as an escalation point within IT.
- Strong experience with system administration both on-premise (bare metal, VMWare) and in the cloud (AWS)
- Experience (and a passion for) scripting and programming (using Python, bash, PowerShell, or similar)
- Experience managing hundreds of users in a complex, interconnected SaaS environment
- Experience driving complex IT projects involving multiple stakeholders from start to finish
- Excellent understanding and experience administering and integrating SSO and identity management platforms (Okta, Active Directory, LDAP) and user lifecycle automation
- Experience with vendor management and vetting products and services
- A track record for documenting all things and communicating clearly and effectively
- Fantastic ability to flourish as a part of a team while exhibiting flexibility and a passion for snacks
- Audit experience with PCI, SOC, and SOX and working closely with internal audit as well as external auditors.

**BONUS POINTS**:

- Experience interacting with REST APIs and/or webhooks
- Experience with code management (e.g. GitHub)
- Experience with zero-touch provisioning workflows
- Experience with AWS or GCP
- AWS Certified Cloud Practitioner or Solutions Architect
- Jamf 200, 300, or 400 certifications

WHAT WE OFFER

**We are committed to providing competitive, valuable and meaningful benefits for our Britelings**.**

**We work hard to cultivate a diverse, equitable and inclusive culture where Britelings feel like they belong.**

Employees can participate in resource groups and we offer programming throughout the year to support a diverse and inclusive workplace. Read more about our Diversity and Inclusion work for our team, culture, and com



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