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Senior Account Manager
hace 1 mes
Purpose of the Job
You will be responsible form aintainingan excellent standard of communication with existing clients and developing relationships and ways of working with new clients. You will be co-ordinating and liaising with the regional account director and your operations team in marketto deliver your objectives.
This role is essential in strengthening relationships with the client and identifyinggrowth opportunities for the business as well as ensuring solutions are developed and delivered on time and against operational and financial business targets. You will drive the Order Windowteam and deliver ongoing solutions to resolve Client challenges.
The diversity of products, services, retail environments and challenges require a strong opinion and a passionate interest in retail marketing. A knowledge of the beauty and cosmetics sector would be an advantage. You have a natural passion and enthusiasm as well as a hands-on mentality to deliver against clients and company targets.
This individual needs to be a strong leader who can focus on the vision and strategies of the account while managing the tactical components of running the daily business. Balance daily support needs with long-term strategy and successfully combine vision and reality into effective plans
Fluent English and working 3 days from office isrequired. Other languages are a plus.
**As Senior Account Manager you will be responsible for**:
- Delivering operational excellence
- Delivering effective growth strategies and managing the opportunities for these Clients
- Managing and developing key client relationships
- Managing and owning the project cycle and leading the pitch
- Achieve and excel growth targets
You will be a confident ‘self starter’ with excellent communication, relationship building and organisational skills. This role combines pitching and strategic planning as well as driving excellent project delivery for existing clients. Strong Client facing and presentation skills are essential as is a strategic brain and the ability to question the norm and look outside the box.
Key Responsibilities
- Deliver excellent service to client with a professional 'can do' attitude at all times
- Manage marketing production campaigns for senior client stakeholders and /or important product launches
- Developing effective growth strategies and managing the opportunities for these Clients
- Liaisingwithinternal supportdepartments and external partners / vendors
- Delivering operational excellenceto providebest-in-class marketing materials,procurement/negotiationstechniques,processesand innovativesolutions.
- Managing productions status and other meetings as well as taking / influencing key briefs from clients showing a clear understanding of requirements and cascade to local team
- Take ownership of and resolve issues, quality concerns or corrective actions.
- Providing technical input and advice on projects as requiredto achieve high quality standards,taking also sustainably & innovation strategies into considerations.
- Assure your teams isdelivering according to commercial agreement on savings.
- Manage overall financial performance of the account, risk analysis and remedy.
Knowledge, Skills + Experience
- Excellent analysis and critical thinking skills, and negotiation skills
- English Fluent
- Experience in Print/POS,Promo and Creative services categories
- Extensive client service and procurement management expertise. Demonstrable track recordof successful client and contract management
- Excellent communication skills - verbal, written, presentation - with clarity of expression
- Passion for quality
- Passionate about details, capable of turning challenges into solutions, and looking for continuousimprovementon processes and procedures
- Basic knowledge of ERP or procurement software preferable; and good Microsoft Office knowledge(PowerPoint, and Excel)
- Excellent interpersonal skills, able to develop positive relationships at all levels
- Some people management experience including performance management and team leadership
