Customer Service Manager

hace 3 semanas

Madrid, España JLL A tiempo completo

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
We are looking for a Customer Service Manager who will assist in different projects and initiatives.

**Essential Duties and Responsibilities**:
Meeting Services management
Operational Financial Control

**Procurement**: Purchasing (general expenses and capital) creating Purchase Requisitions using respective tools.
Physical Security Owner. Owner of complete Site Security Service: procedures, guard supervision and coordination, Sourcing management, projects, access system, etc.
Occupancy Planning and moves and respective tools.
People and task management of designated teams and resources.
Make best use of skills and resources.
Effective communication process.
Using and coaching all staff (JLL partners) to ensure their involvement (inclusion and buy-in) in any change project.

Statutory compliance
Ensure all statutory requirements are met and that there are no exposures to health & safety issues

Client and Customer Satisfaction
Service Quality and Delivery - deliver what we promised Evaluate information on service delivery
Adherence to agreed Service Level Agreements and any KPI’s
Develop and maintain excellent client relationship based on open and honest communication

LI-TG1
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

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