Administrativo (International Customer Service
hace 2 semanas
A
re you passionate about working with shipping, logistics and stakeholders in a global pharmaceutical company that helps people living with allergy? Are you motivated to make improvements, quality and social responsibility? Are you perceived as a structured and constructive person with excellent collaboration skills?
You might be then the colleague we are looking for.
As Administrative (In**ternational Customer Service Support),** you will be joining the ICSS team of specialists in Madrid working to support the value chain across the ALK organization. The position requires:
- Following up of the Export-Intercompany customers and shipping process from start to finish including quoting rates, booking shipments, tracking, and dealing with customs.
- Interact with customers to provide, and process information in response to inquiries, concerns and requests about products and services.
**Main Job Duties and Responsibilities**
- Management of road and/or air shipments (Daily contact with the courier). Orders creation, Invoicing and prepare the documentation necessary to the Export shipments and dealing customs clearance (SAP system)
- Creation and update documentation in Quality Systems related to customer services processes.
- Daily Administrative Tasks
**Education**:FP or FP2, mainly (Gestión Administrativa/Documentación)
**Experience: 1**-2 years of experience in administrative activities.
**Competence overview**
- ** Fluent English **(deal directly with customers either by telephone, electronically or face to face)
- Knowledge of IT tools. G**ood knowledge of MS excel required**:
- Good collaboration skills and motivation.
- Practical and enquiring approach to problem solving.
- Used to work under-pressure, dynamic and proactive.
- Get Things Done mindset and learning capabilities.
- Optimistic, shows empathy.
**Important information**
The position is based at ALK’s site in Madrid, located in the business area of Ciudad Lineal. We have a quick access to the Hermanos García Noblejas and Ascao metro stations and a wide bus connection network. The production site is located at Calle Miguel Fleta 19 while the Business Support area is next door, Santa Leonor 65, in a building called Avalon Business Park. Nevertheless, we have a remote working policy that will allow you to work from some days (you will receive ad-hoc information in the recruitment process).
ALK, among other benefits, has a canteen where employees can have breakfast and lunch every day.
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