Moonlight/ Night Manager

hace 6 meses

Barcelona, España Marriott International, Inc A tiempo completo

**Job Number** 24023929

**Job Category** Rooms & Guest Services Operations

**Location** W Barcelona, Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

W Barcelona is currently recruiting for a Night Manager On Duty.

Reporting to the Director of Welcome, the Night Manager on duty oversees all property operations during the overnight shift, ensuring that the highest levels of hospitality and service are provided.

The main responsibilities of the Moonlight Manager are:

- Representing property management in resolving any guest or property related situation during the night shift in full autonomy.
- Managing the flow of questions and directs guests accordingly.
- Serves as Guest Relations Manager/Front Desk Manager and handles the tracking of service issues.
- Completes end-of-day activities including posting charges to accounts, running night audit backup, and roll the date.

**The Impact you’ll make.**

In our property nights are never boring and that’s why we need a superhero to oversee our stunning property. You are confident with front desk operations and procedures and can supervise the other team members easily. You will be in charge of the night shift operations and act as the point of reference for both guests and Associate always in compliance with Company standards.

**What we offer**
- Professional career progression at international level in more than 8000 properties in Marriott International
- Learning and development opportunities through online platforms, on the job trainings and classroom-based courses
- Discounts on hotel rooms, food and beverage in Marriott International portfolio
- Inspiring and motivated management with international mindset
- Charity events, Wellbeing activities and sustainability initiatives through the TakeCare and 360° programs
- Recognition activities such as Associate of the month, Appreciation weeks
- Canteen service on property

**CORE WORK ACTIVITIES**

**Monitoring Property Operations**
- Directs, monitors, and assists all overnight staff, by coordinating engineering and housekeeping, security and supporting food and beverage operations
- Coordinates the emergency overnight team and be the point of reference for any sort of emergency
- Understands and complies with loss prevention policies and procedures.
- Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
- Participates as needed in the investigation of associate and guest accidents and reporting them into the relevant systems
- Maintains a strong working relationship with all departments to support night property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Monitors and ensures compliance with all Guidelines to Operations
- Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc
- Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
- Ensures employees are working in a safe environment
- Ensures guest tracking scores and employee opinion survey goals are achieved
- Communicates any variations to the established norms to the appropriate department in a timely manner.
- Sends copy of MOD night report to all departments on a daily basis.
- Strives to improve service performance.
- Ensures compliance with all policies, standards and procedures and conduct BSA audit for the welcome desk night agent on regular basis
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Manage Front Office Operations**
- Process all guest check-ins by confirming reservations in computer system (OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
- Assign room according to guest request and preferences whenever possible
- Process check outs and secure payments
- Process walk-ins reservations on behalf of the Reservations Supervisor
- Ensure rates match market codes and that any exceptions are documented and include an explanation.
- Ensure checks that come from outlets (e.g., gym, retail shop, F&B) are scanned and charged to room.
- Activate room keys using electronic key machine and reissue new room keys to guests as necessary (e.g., lost key) by verifying guest identity and using electronic key machine.
- Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.
- File guest paperwork or documentation
- Sell a room/accommodation to guests without reservations based on availability.
- Ensures associates are cross trained to support successfully daily operations.

**Managing the Guest Experience**
- Intervenes in any guest/associate situation a

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