Support Leader
hace 3 semanas
Support Leader / Service Management en Málaga.
¿Cómo vas a afrontar tu desarrollo profesional?
Seleccionamos un Especialista en Administración de Servicios con inglés y más de 5 años de experiência profesional para incorporación en un importante proyecto internacional ubicado en Málaga para Banca e Inversión. Se requiere residencia en Málaga dado que será necesario acudir a oficina al menos una vez por semana.
**Requisitos**:
>Experiência en administración y seguimiento de problemas para identificar causa raíz e implementar plan de mejora.
- Experiência en definición de indicadores que permitan medir la calidad del servicio.
- Experiência en definición reporte y análisis de KPIs.
- Gestión de Equipos y Stakeholders.
- Experiência en mejora de procesos basada en Data Driven Modeling.
- Metodología ITIL.
- Experiência en la modificación de procesos y procedimientos de operaciones de TI.
- Inglés nível avanzado.
- Valorable conocimientos de Six Sigma Kaizen Lean.
- Valorable experiência en Sector Bancario.
- Valorable experiência en la gestión de incidencias con ServiceNow.
- Licenciatura en Informática Sistemas de Información Ingeniería Informática o similar. Valorable maestría en finanzas y negocios.
¿QUÉ OFRECEMOS?
- Incorporación a un proyecto en continuo desarrollo.
- Condiciones salariales a negociar en función de la experiência aportada y perfil.
- Integración en un proyecto colaborativo en expansión.
Si estás interesado/a en una gran oportunidad como ésta inscríbete Queremos conocerte
itil, sla, kpi, servicenow, kaizen, lean, ddm
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