IT Service Owner

hace 1 día

Sarriguren, España Siemens Gamesa Renewable Energy A tiempo completo

It takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team.

Working as part of our Infrastructure Portfolio team, we are looking for an experienced Managed Network Services Owner professional who can play an integral role in utilising the latest network strategies and tools to ensure we have an effectve network architecture landscape.

The role will be responsible for Managed Network Services entailing the Strategy, Supplier Management, and a broad range of service management and operations (including service element management, service catalog maintenance, service management framework and possible escalations) to ensure that given IT services or solutions are available to the business.

You will work with service partners to understand their mission, envision how your products and services evolve to meet that mission and help balance various interests. You understand trade-offs are often necessary and use transparency to gain and maintain trust, providing a clear purpose and direction and respect how you remain aware of the technical realities of your domain.
- Siemens Gamesa has a vision for renewable energy: we believe in the power of nature and technology. Help us to be ready to face the energy challenges of tomorrow and make a green footprint - join the team in creating a better future for us on our planet.
- We focus on hiring the best people, wherever they may be in the world. We pride ourselves on the flexibility we offer to our employees and are committed to building a workforce that can grow with the company. Siemens Gamesa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
- In our culture of trust, we focus on empowerment, diversity and continuous learning. Valuing our people is what makes us one global team, with our colleagues’ safety at the heart of our organization.
- How to contribute to our vision
- Identifies IT service or solution related business goals, objectives and needs of the business environment.
- Implements process standards and policies and is responsible for their consistent execution.
- Oversees IT service or solution related performance and delivery indicators.
- May optimize IT service management frameworks for multi-vendor environments.
- Contributes and supports planning, budgeting, design and alignment of service management processes and IT solutions landscapes.
- Advices business accountable management of the unit, in all IT Service & Solution Management related issues.
- Supports customization and the specification of service elements throughout the entire service lifecycle.
- Contributes to the maintenance of all service catalog items and the provisioning of an integrated catalog of infrastructure services.
- Coordinate relevant unit and integration tests, and communicates with vendors and service providers.
- Manages complex infrastructure solution/service installations or updates.
- Supports or manages change-release processes and implementation of IT security guidelines.
- Identifies IT service or solution problems and seeks resolutions without impact to end user.
- Contribute to the management of issues through escalation process
- Contribute to the implementation of knowledge management standards by gathering, analyzing, sorting and sharing relevant information.
- Keeps abreast of developments in industry regarding IT Technology & Service and Solution Management
- What you need to make a difference
- Passion for renewable energy and a sense for the importance to lead the change. We are looking for a Service Owner who will work collaboratively with other teams and key stakeholders and will be responsible for:

- Owning the demand portfolio, product strategy and roadmap pipeline and schedule, collaborating with architects, engineers, live operations, business engagement and other teams to ensure evolving business needs are continuously met
- 5 + years’ experience in a MNS role
- Experience Covering SDWAN, LAN/WLAN, Zscaler, paloalto, Crowdstrike, Checkpoint, Mobile technologies and MS Azure (network components), AWS and Google cloud services.
- Identifying user requirements through user experience to inform features and products and procurement activity
- Form part of a cross-functional team from a product's conception all the way through to its launch and ongoing support
- Monitoring performance of your product line working with architects and engineers to identify continuous service improvements
- Working with internal teams and suppliers to identify resolutions to incidents and problem tickets and utilise this data to improve the service of a product
- Developing strong relationships with a range of stakeholders
- Ability to conduct quantitative and qualitative analysis of large and complex data
- Requirements analysis, strategy, design, impleme

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