Sr. Program and Team Manager, Translation Services
hace 3 días
5+ years of relevant work experience in localization industry as sales/account/product/program manager
- 2+ years leading team managers
- Proven experience in building scalable, standardized localization workflows or processes
- Proven experience in customer negotiating and proactive approach to customer’s localization issues
- Expert user of Content and Translation Management Systems, Project Management tools and Reporting platforms
- Expertise in analyzing business data and building forecasting models
- Experience in leading global, multifunctional and multicultural teams
- Qualified in leading industry standards, like, Six Sigma or Prince 2 or 4DX or COPC etc
- Excellent English language communication skills, both written and verbal
- Strong problem-solving and analytical skills.
- Ability to handle multiple competing priorities in a fast-paced environment
- Experience working across time zones with diverse stakeholders.
Job summary
Are you passionate about languages and cultures? Do you have an entrepreneurial flair with a global mindset dedicated to delivering delightful customer experiences to international audiences? Do you have a technical background and love finding creative solutions to challenging problems?
Amazon's Translation Services is looking for a Senior Localization Program and Team Manager to drive our global localization strategy and successful delivery of our localized knowledge solutions.
Translation Services is driving towards a vision where language is not a barrier for our customers. With innovative tools and features, plus the convenience and value of Amazon, we support localization needs of businesses of all sizes to simplify buying and drive toward their next stage of growth. In Translation Services, we are obsessed with providing our customers with scalable processes and with the highest quality content in the language of their choice. Translation Services today operates out of 7 countries. History is being made and we’ve just begun
As a Senior Program and Team Manager, you will be responsible for conceptualizing, strategizing and implementation of innovative best in class solutions for Amazon as well as localization industry. You will be working with global cross-functional teams and collaborating with internal and external business partners, influencing localization processes and standards. You will lead your team by example in advocating for the customer and seeking innovative solutions that customers couldn’t imagine. You will operate with mínimal guidance in situations where strong judgment is required for solving complex negotiations. Through a data-driven approach, you will identify process improvements and design solutions to scale our localization program through technology and automation.
Key job responsibilities
- Drive localization strategy and customer negotiation Translation Service, on short and long term
- Engage cross-functional teams in defining localization strategy for success of international marketplace expansions
- Implement efficient and scalable localization solutions for tenured as well as new Amazon internal customers
- Partner with stakeholders across the organization to evangelize localization best practices, improve and automate translation processes and tools, and ensure consistent customer experience globally
- Identify process improvements and devise solutions that decrease cost and reduce time-to-market of localized products
- Define and manage localization success metrics as they relate to the broader business and organizational goals
- Be accountable for cost, quality and on time delivery KPIs. Build efficient operational models to drive KPIs
- MBA, or Master’s Degree in Project/Program Management or Languages or Linguistics or Translation or content related discipline
- Qualified in leading industry standards, like, Six Sigma or Prince 2 or 4DX or COPC etc
- Advanced Excel skills, ability to create macros, or basic scripting skills
- Localization engineering skills across the development lifecycle
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