Localization Program Manager, Translation Services
hace 6 meses
Bachelor's degree or equivalent
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience in program or project management
They will possess the ability to complete a high volume of tasks with mínimal guidance or supervision. They will be comfortable in finding solutions to make the best use of the technical tooling. They will be comfortable working in an international, fast-paced environment, where change and ambiguity are present as we constantly grow, improve and innovate.
Key job responsibilities
- Manage localization projects end-to-end, working closely with language specialists, internal business partners, external vendors and other departments
- Create and analyze reports of localization data, to identify patterns and derive insights through large volumes of data around volume, quality, cost, turnaround time and productivity
- Define use cases for automation features, conduct testing
- Create roadmaps, coordinate peers on specific goals, update leadership with regular reports
- Maintain functionalities of cross-team processes, such as rules and algorithms to randomize quality checks
- Manage and drive improvement of TER-based metrics
- Manage and drive improvement of customer-facing quotation workflows
- Develop customer-based project plans and workflows; manage time, budget, resources and quality control
- Set up projects in proprietary TMS/CAT tool, resolve TMS/CAT-tool related client and vendor issues and address knowledge gaps
- Collaborate with relevant stakeholders to resolve questions or conflicts related to terminology, language quality and workflow
- Identify, communicate, and proactively mitigate project risks
- Conduct post-mortem meetings and document project learnings
- Write, edit, review and maintain localization process document
About the team
Being part of Translation Services Operations, the Service Delivery team drives the forefront of client-facing interactions with existing internal business partners that receive direct localization services from TS Ops, offering end-to-end project management service that includes project scoping, budget discussion & pricing offers, jobs assignment & delivery, client satisfaction and process improvements.
**Translation Services vision**:
Language will not stand in the way of anyone on Earth using Amazon products and services.
**Translation Services Mission**:
We are the enablers and guardians of translation for Amazon customers. We do this by offering hands-off-the-wheel service to all Amazon teams, optimizing translation quality and speed at the lowest cost possible.
Barcelona, ESP
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Experience with MS Share-point
- Experience with Six Sigma tools and Lean techniques
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