External-customer Service Representative

hace 3 semanas

Madrid, España Solventum A tiempo completo

**Job Description**:
We are creating a new team of 4 customer Service representative for our Care customers in Spain

The impact you have in this role

As a Customer Service Representative (M/F/*) for Medical Surgery business in Solventum, you will be part of the Spanish Care team dedicated to Care customers, and have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
- Managing Spanish customer relationships via telephone and other correspondence, including responding to customer enquiries and difficult complaints._- Assisting customers with product & delivery issues in the areas of recalls, returned goods, proof of delivery and freight claims._- Providing service and support through utilising SAP for order entry, order management, order status updates, product enquiries, and pricing queries. Ensuring all transactions meet required compliance standards and defined Service Level Agreements at all times._- Participating in all company initiatives eg daily tier reviews, team meetings, training as well as completing all compliance and EHS courses as required._- Liaising with the business on customer relationship management utilising Salesforce functionalities._- Collaborating with all internal stakeholders to ensure customer queries are resolved in a timely manner e.g Marketing, Pricing Operations, Supply chain, Customer Financial Services and the eProcurement team._

Your Skills and Expertise- Customer Service work experience_- Fluent in Spanish to communicate with customers and proficiency to communicate fluently in written and spoken English_- Good written & verbal communication skills_- A degree level education is preferred_- Strong problem-solving skills, ownership and an ability to work as part of a team_- Organisational skills are key in the fast-paced customer environment_- Ability to manage change including quickly adapting to new systems and processes._

Additional qualifications that could help you succeed even further in this role include- Knowledge of SAP & Salesforce_

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