Customer Service Representative

hace 1 semana

Madrid, España Johnson & Johnson A tiempo completo

**Position**: Customer Service Representative

**Location**:J&J MedTech Spain

**About us**

**About the role**

The overall responsibility of a member in the Customer Service employee is to provide an excellent service to our external and internal customers. The employee shall ensure that all aspects of the CS function are delivered, developed and monitored to meet the growth, scale and changing needs of all product services to our customers.

**The responsibilities & the impact YOU will have**:

- Order register, handling and follow up
- Solve customer issues fast and accurately with an outstanding service and clear communication
- System control according to duties.
- Support Sales and Marketing
- Warehouse and transportation error follow up
- Be prepared to back-up / join and work in all flows within the department.
- Returns and credits management.
- Complaints and recalls management.
- Support Supply Chain and total E2E in consignment inventory and updates, orders, stock levels, replenishment and returns.
- Maintain good product knowledge
- Respect and work according to and within the J&J Business Conduct policy, SOX and the J&J Credo
- Diligently fulfil compliance program-related activities and actively participate in relevant meetings.
- Understand and follow all laws and policies relating to the role.

**Qualifications**:
**We would love to hear from you, if you meet the following requirements**:
Experience
- One to five years’ experience as a customer service employee or similar position.
- Good skills in Business Systems (i.e SAP/ JDE 8.12 or similar)
- Good general computer skills and knowledge of Microsoft Office, Excel in particular and Power BI
- Financial awareness / good numeracy skills.

**Essential requirements**
- Good communication skills
- Customer focus for both internal and external customers. Ability to develop close relationships with customers and colleagues at all levels.
- Collaboration and Teaming - The ability to work well across functions and groups.
- Well organized with attention to details.
- High integrity, being trustworthy and ethical.
- Positive attitude. Have a sense of urgency.

**Academic Training and Knowledge**
- Preferred: University Degree.
- Languages: Mandatory: Excellent knowledge in local language. Preferred: good knowledge in English, written as well as spoken.

**Desirable Requirements**
- Build and grow close customer contacts in daily work.
- Close cooperation and alignment with Warehouse/Logistics, Sales and Marketing, Supply Chain Demand planners, Customer Solutions, Finance, Compliance board, Bids & Tender, Regulatory Officer, External suppliers.

**More about us**:
For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.

That is why we are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”

LI-CH2

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