Technical Support Manager

hace 3 semanas

Bilbao, España Palo Alto Networks A tiempo completo

**Company Description** Our Mission**

At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

**Our Approach to Work**

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together
**Job Description** Your Career**

It’s not about making a sale. It’s about providing the most secure environment for our customer’s digital transactions. In this role, you’ll continue building on our mission by helping secure our clients’ environment and ensure their repeat business and future endorsement. You will be in charge of leading a technical support team who will help identify and fix complex issues in our established clients’ networks, while handling critical issues through your teams’ support. You’ll be responsible for the daily operations of your team to ensure they achieve their goals, while meeting the needs of the customers.

**Your Impact**
- Lead daily operations of a team of Senior Technical Support Engineers responsible for delivering the Focus Services portfolio in line with the company goals and objectives
- Ensure that your engineers have the resources and processes necessary for successful and sustained performance
- Work on long term strategic projects to optimize the support for our biggest customers, with big focus on proactive support
- Provide mentorship and direction to your team to deliver on company goals and objectives and improve opportunity, such as response time and resolve time objectives
- Directly provide and ensure appropriate technical and soft skills training and mentoring
- Set team goals in-line with overall company goals, while reflecting specific goals for direct reports that roll up into the larger organization objectives
- Perform annual reviews of all direct reports, providing guidance and continuous mentorship for reports to exceed expectations
- Assist your team in solving customer issues, prioritize issues, negotiate customer priorities, and set expectations
- Build positive relationships with sales, customers and partners
- Support the larger business objective and assist the sales teams in positioning value added support services which meet specific customer demands
- Share innovative ideas for expanding the support services portfolio and work with a global team to take them to market

**Qualifications** Your Experience**
- Minimum of 5 years experience in leading a Technical Support Engineers team, or similar
- Previous experience with Enterprise software and/or SaaS solutions support and service delivery is preferred
- Good understanding of the multi-departmental dynamics and cross functional collaboration to ensure great end-to-end customer experience
- Industry knowledge of Cloud Security products and market trends is a plus
- Technical experience in the Network Security Industry is a plus
- Demonstrate experience in growing and developing high performing teams
- Ability to work on own initiative and identify opportunities for continuous improvement and efficiency
- Ability to drive change initiatives
- Responsibility and accountability for managing escalations
- Clear and concise verbal and written communication skills
- Experience in communicating and engaging at various organizational and customer management and executive levels
- Goal oriented focus with the ability to prioritize multiple dynamic situations
- Customer centric attention and mindset

**Additional Information** The Team**

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.

You’ll be involved in implementing new products, tran

  • Technical Support Manager

    hace 1 mes

    Bilbao, Vizcaya, España LHH A tiempo completo

    Como Technical Support Manager, tu misión será la de liderar y gestionar el equipo español de soporte técnico/a de nuestro cliente internacional. Formarás parte de una empresa tecnológica localizada en Bizkaia con una amplia trayectoria en el sector de la conectividad para máquinas y que actualmente se posiciona como empresa líder en su sector a...

  • Technical Support Manager

    hace 1 mes

    Bilbao, España LHH A tiempo completo

    Como Technical Support Manager, tu misión será la de liderar y gestionar el equipo español de soporte técnico/a de nuestro cliente internacional. Formarás parte de una empresa tecnológica localizada en Bizkaia con una amplia trayectoria en el sector de la conectividad para máquinas y que actualmente se posiciona como empresa líder en su sector a...

  • Technical Sales Manager

    hace 4 semanas

    Bilbao, España Elkem A tiempo completo

    Elkem’s sales office in Bilbao, Spain serves our customers in the Foundry industry. We are looking for an experienced Cast Iron Metallurgist to strengthen our team. As our Technical Sales Manager you will be the ELKEM’s Technical support of our customers, developing customized solutions for the improvement and development of their cast iron metallurgy...

  • Technical Sales Manager

    hace 4 semanas

    Bilbao, España Blackstone Industrial Services A tiempo completo

    Blackstone is an innovative service company supporting both reciprocating and centrifugal equipment throughout its lifecycle. Blackstone supplies field services, parts, and repair for a wide range of industrial rotating and static equipment. Blackstone specializes in repair, maintenance, commissioning, turnaround, overhaul, installation, and engineering...

  • Technical Sales Support

    hace 7 días

    Bilbao, España We Bring A tiempo completo

    Desde **We Bring** estamos buscando un/a **Technical Sales Support** en Bizkaia para su incorporación en una empresa tecnológica e internacional especialista en soluciones de ingeniería y construcción para el sector de energías renovables. **¿CUÁLES SERÁN TUS FUNCIONES?** - Darás soporte técnico al equipo de ventas durante la fase de oferta. -...

  • Technical Sales Support

    hace 7 días

    Bilbao, Vizcaya, España We Bring A tiempo completo

    Desde We Bring estamos buscando un/a Technical Sales Support en Bizkaia para su incorporación en una empresa tecnológica e internacional especialista en soluciones de ingeniería y construcción para el sector de energías renovables.¿CUÁLES SERÁN TUS FUNCIONES?Darás soporte técnico al equipo de ventas durante la fase de oferta.Analizarás la...

  • Technical Sales Support

    hace 6 días

    Bilbao, España We Bring A tiempo completo

    Desde We Bring estamos buscando un/a Technical Sales Support en Bizkaia para su incorporación en una empresa tecnológica e internacional especialista en soluciones de ingeniería y construcción para el sector de energías renovables.¿CUÁLES SERÁN TUS FUNCIONES?Darás soporte técnico al equipo de ventas durante la fase de oferta.Analizarás la...

  • Technical Sales Support

    hace 2 días

    Bilbao, España We Bring A tiempo completo

    Desde We Bring estamos buscando un/a Technical Sales Support en Bizkaia para su incorporación en una empresa tecnológica e internacional especialista en soluciones de ingeniería y construcción para el sector de energías renovables.¿CUÁLES SERÁN TUS FUNCIONES?Darás soporte técnico al equipo de ventas durante la fase de oferta.Analizarás la...

  • Technical Sales Support

    hace 1 semana

    Bilbao, España We Bring A tiempo completo

    Desde We Bring estamos buscando un/a Technical Sales Support en Bizkaia para su incorporación en una empresa tecnológica e internacional especialista en soluciones de ingeniería y construcción para el sector de energías renovables.¿CUÁLES SERÁN TUS FUNCIONES?Darás soporte técnico al equipo de ventas durante la fase de oferta.Analizarás la...

  • Technical Support Specialist VMware

    hace 4 semanas

    Bilbao, España Ricoh A tiempo completo

    Change your job, change your workplace, change your future... Ricoh transforma negocios con imaginación, claridad y visión; nos gusta llamarlo: IMAGINE.CHANGE. Nuestros equipos abrazan el cambio, redescubriendo nuevas formas de trabajar y nunca antes hemos sido tan resolutivos en nuestra misión #YouTransformRicoh . Somos líderes en servicios...

  • Engineering Capital Project Manager Echavarri

    hace 4 semanas

    Bilbao, España PepsiCo A tiempo completo

    Overview: PepsiCo produces the largest portfolio of food and beverage brands in the world, including well-known brands such as Matutano, Lays, Quaker, Pepsi, Pepsi, Alvalle, KAS, 7Up and Gatorade. PepsiCo Iberia has been recognized as a Top Employer for five years in a row and recently as a Best Place to Work. We are currently looking for a Capital Project...

  • Field Maintenance Support Technician

    hace 6 días

    Bilbao, España Optibus A tiempo completo

    Optibus is seeking a highly skilled Field Maintenance Support technician to join our Support team in San Sebastian, Spain. This role is crucial for ensuring the smooth operation and reliability of our services and equipment in the field through routine maintenance, troubleshooting, and quick response to service disruptions. **Responsibilities**: - Conduct...

  • Risk Manager

    hace 4 semanas

    Bilbao, España Talentor Sweden AB A tiempo completo

    Risk Manager Desde Servitalent estamos buscando un/a **Risk Manager** para incorporar a la estructura de nuestro **cliente del sector ferroviario **ubicado en lo alrededores de Bilbao. Buscan un/a profesional del área de ingeniería con aproximadamente 5 años de experiência en gestión de riesgos y/o gestión de proyectos. Job description **Las...

  • Asistente/a de Ict/web

    hace 7 días

    Bilbao, España Adecco A tiempo completo

    Reporting to the ICT Manager the interim support will assist with her/his tasks to: - In a first phase, the interim staff would carry on an exploration phase: - Analyze the different AI tools on the market. Cooperate with ICT Agency contractors to collect their experiences in this domain.- Analyze the tasks where an AI tool could assist Agency staff....

  • Assistant Manager Dockers Bilbao

    hace 6 días

    Bilbao, España Levi Strauss & Co. A tiempo completo

    As an Assistant Store Manager at Levi Strauss & Co. you will have the opportunity to work in an environment where change and ideas are celebrated. You will be representing the brand image and values, whilst working alongside the Store Manager to effectively manage the stores operations and team. Key parts of the role: - Support Store Manager in delivering...

  • Sourcing Manager

    hace 4 semanas

    Bilbao, España Hubbell Incorporated A tiempo completo

    **Date**:Apr 16, 2024 **Location**: Bilbao, BI, ES, 48009 Zamudio, BI, ES, 48170 **Company**:Hubbell Incorporated **Job Overview**: **A Day In The Life**: - Manager of Sourcing will operate in a matrixed organization supporting multiple business units. - Utilize data to develop a performance dashboard that provides value added information coupled with...

  • Project Engineer

    hace 4 semanas

    Bilbao, España Aventa Subsea and Offshore Specialists A tiempo completo

    **Role Definition**: As a junior Project Engineer with 2-3 years of experience, you will be an essential member of the project team for the Inelfe project (submarine interconnection between Spain and France), working closely with the Project Manager and Site Manager to ensure the successful delivery of the project. Your primary responsibilities will...

  • Assistant Manager Dockers Garbera San Sebastian

    hace 4 semanas

    Bilbao, España Levi Strauss & Co. A tiempo completo

    As an Assistant Store Manager at Levi Strauss & Co. you will have the opportunity to work in an environment where change and ideas are celebrated. You will be representing the brand image and values, whilst working alongside the Store Manager to effectively manage the stores operations and team. Key parts of the role: - Support Store Manager in delivering...

  • Project Manager

    hace 3 semanas

    Bilbao, España Victaulic A tiempo completo

    **Job** **Description** **Project Manager** **Responsibilities**: - First contact person with the customer during orders. - Kick Off meetings with customers. - Homologation in new customers. - Order related documentation management and coordination: - Quality: Procedures, Certification, Dossiers, - Technical: Data Sheet, Drawings, - Logistics: internal...

  • Digital Strategy Associate Manager

    hace 4 semanas

    Bilbao, España PepsiCo A tiempo completo

    Overview: **Digital Strategy Manager, Global Net Revenue Management** Net Revenue Management (or Revenue Growth Management) is a major driver of PepsiCo’s future growth and is a key focus for accelerated investment in people, processes, and systems as we seek to build a business that continues to outgrow our peers and delivers against our Global vision to...