Customer Service Center Manager

hace 2 semanas

España MGL Euman A tiempo completo

**Who we are?**

MGL provides more than 30 years of experience dedicated to testing and measuring instruments manufacturing, focusing on the best quality and innovative products with the best service to our customers.

Our product families are excellent for sectors like the DIY market, educational institutions, professional electricians, laboratories (R&D), and the construction industry.

As a global group, we are present in a large number of countries all around the world, We have more than 800 employees around the world, who are highly qualified professionals and specialized in the sector.

We are MGL.

**What we are looking for?**

We are searching for a motivated and experienced customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.

The position will be located in our offices in Asturias.

**Do you see yourself in the role?**

Some of your responsibilities will be:

- Coordination of Customer Support Center for EMEA Area
- Developing customer service policies and procedures according with the Internal Control requirements and market demands
- Analyzing customer data to identify trends, customer needs, and areas for improvement in order to make strategic decisions and improve the overall customer experience.
- Following up the backorders by analysing root cause, defining action plants by area and scale deviations
- Oversight of collections work to provide the finance team with timely response to AR overdue payment forecasts.
- Following up the budget
- Collaboration in audit processes.

**What you should bring to the table?**
- At least 5 year-experience in a similar position in international environments
- Experience managing teams.
- University degree, preferably Industrial Engineering.
- Quality experience/relevant training.
- High level of Office and SAP SD
- High level of English
- Availability to travel if needed.

The role as a Customer Service Center Manager is critical to ensuring that the company maintains a positive reputation and retains its customers. You will need strong communication skills, leadership abilities, and the ability to analyze data and make strategic decisions.

**What we offer?**
- A very competitive salary
- The experience to work in an international environment located in Asturias.
- Varied and challenging role within an international market leader.
- Empowerment to take responsibility and force your own career success.

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