Junior Service Desk Engineer

hace 2 semanas

Madrid, España Sabio Group A tiempo completo

Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.
- Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration. As Sabio we love what we do. We love to learn, we love to experiment, and we love to build the best products, deliver the customer experience we can using the best tools we can find and build. We're brave, we work hard and at our core we are about quality. We want to be challenged and be encouraged to 'dare'. We have a strong problem-solving engineering background and ‘can-do’ attitude, which remains at the centre of everything we do.
- We are currently looking for a passionate and enthusiastic Junior Service Desk Engineer to join our team.

**Key Responsibilities**:

- Our Service Desk Engineers are the first point of contact for our clients, colleagues, and partners. We supply valued support to organizations around the globe using a wide range of technologies from traditional IT systems to AI powered chat bots. Our mission is to provide excellent customer service combined with our industry and product expertise to resolve issues for our clients and colleagues as quickly as possible and sometimes even before they have noticed an issue at all.
- Logging and initial triage of all calls received, ensuring incidents and service requests are logged and an initial response provided within the service targets that have been set
- Fulfilling calls received where you are able action them
- Actively monitoring all open incidents and service requests to ensure as they are being investigated and where necessary updating the original requester as required
- Helping to maintain accurate documentation for service desk procedures
- Taking on the Starter and leaver process
- Support Service Desk Analysts on day to day activities
- Gain knowledge on all systems and be able to troubleshoot problems
- Build laptops and maintain the stock/spare laptops have current builds
- Assist the team with software and hardware inventories and asset management.
- Preparation, basic repair and replacement of computers (involves lifting), network patching
- Maintaining accurate inventories of IT assets eg PCs, laptops, mobile devices other equipment
- Trouble shoot/configure Apple iPhones
- Active Directory
- Basic understanding of multiple operating systems Windows 10/11, MacOS

**Skills Knowledge and Expertise**:

- Essential
- Qualification in IT at college/school level
- Ability to learn new skills quickly
- A keen interest in IT and technology
- Excellent attention to detail
- Confident and enthusiastic with good communication skills
- Bonus skills
- Fluent in multiple languages (English plus Spanish and/or French)
- Any relevant technical certifications.
- Exposure to contact centre environment

**Benefits**:

- This is a chance to join a dynamic team responsible for the delivery of IT services to an exciting and growing Global business.
- The team are working on a number of projects to deliver a truly cloud first infrastructure and you will have the ability to directly Influence the shape of that journey.

**Benefits may include**:
Pension Scheme
- Health Insurance
- Remote/Flexible work
- Life insurance
- Plus many more (Benefits are dependant on your base location.)
- **The Small Print**

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
- Department- IT- Employment Type- Full Time- Location- Madrid- Reporting to- Service Desk Manager

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