Assistant Residence Manager

hace 3 semanas

Pamplona, España Yugo A tiempo completo

Overview:
Our Assistant Managers are part of a team of awesome Yugoers across the globe, who will support you to ensure we are consistent in the service we provide to our students. #Futureshapers who want to positively influence and shape the lives of others students and Yugoers.

This role requires a hands-on approach to work, ensuring we deliver a cost-effective facilities and maintenance services. While being responsible when the Residence Manager is not on the property, ensuring all aspects of the residence continue running smoothly.

**Responsibilities**:
Reporting to the Residence Manager here is a snapshot of what you will do;
- Use your upbeat, outgoing personality to lead, mentor and guide the team to ensure that the residence is running smoothly
- Follow up on all sales opportunities and ensure the property is at capacity through short term and long term lets
- Drive sales and marketing activities to ensure the residences are full and all marketing channels have been utilised to their full potential
- You have exceptionally high standards, and this is reflected in the overall presentation of the property, you will manage this through regular inspections and working with the facilities team
- Manage ‘the good’ and turn around the ‘not so good’ - meaning you will handle complaints and offer excellent customer service to your students
- Maintain and develop relationships with key players at the local universities, as well as internal and external suppliers - again here is that winning personality
- Be a smooth operator and ensure the smooth running of the operational calendar and student lifecycle from arrival, departure, and summer turn around

Qualifications:
Sound good so far? Here’s what you’ll need;
- Relevant experience supporting the running of a residence within hotels, hospitality, or better yet student accommodation
- Strong interpersonal and communication skills, including the ability to build and maintain quality relationships
- Passion to ensure that students literally have the best experience of their lives whilst living with us a
- Demonstrates behaviours consistent with our values of integrity, commitment and energy
- Experience within a fast paced, target driven environment with strong focus on sales and marketing
- Qualification and/or willingness to undertake training for Carbon Literacy

And the benefits? Well apart from working with an amazing team of people you will also receive:

- Competitive salary with annual discretionary bonus (as per the Convenio Colectivo de Colegios Mayores)
- 5 weeks' annual leave (25 days) + Additional 7 days of Easter and 8 days of Christmas.
- Additional 'YuDay' which is a paid day off every year to spend as you wish to support your wellness journey
- Access to a whole host of perks like discounts on groceries, gym memberships, travel, and entertainment
- Social events and more

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