Dutch Speaker, Payroll Senior Associate

hace 6 meses

Granada, España Alight A tiempo completo

ROLE DESCRIPTION
Overall objective of the Role
To contribute and support the team responsible for the execution of payroll activities and/or data
management/customer services activities, ensuring that output is accurate and on time. Your
responsibilities may be focused on payroll and/or customer services and you will be flexible
supporting either as or when required
Main

**Responsibilities**:
**Delivery Key responsibilities**:

- Independently process Payroll End to End to ensure they are delivered as per the agreed

processing calendar(s) and to the agreed KPIs and/or independently perform Data Management
or Customer Service activities as per the agreed calendar and KPIs
- Support Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs
- Use Payroll expertise to advise upon client queries/issues and ensure a strong understanding of

country specific legislation and tasks
- Support and knowledge transfer Apprentices and/or Associates on Data Management or

Customer Service activities
- Ensure Tickets and Calls are responded within SLA timescales and to a high standard
- Support System Maintenance Testing
- Liaise and transact with Third Parties
- SOC Controls completed on time and with the necessary evidences
- Support and contribute to root cause analysis to ensure details are accurate and that feasible

preventative measures are suggested to limit any reoccurrence
- Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into

practice
- Maintenance of DWIs to ensure processes are up to date and reflective of the service
- All system issues/defects are reported correctly and tickets are logged with the necessary details

and evidences so Application Services and/or Products can investigate
- Highlight to Service Manager any deviations from the standard scope of service
- Ability to recognize and deal appropriately with sensitive and confidential information
- Time Recording to be completed accurately and on time
- Alight Security Standards are adhered and followed
- Contribute to team meetings and raise any issues immediately to your Service Manager
- Ensure you are up to date with all Alight announcements and communications
- Build good relationships with all lines of businesses where appropriate
- Update internal stakeholders, when needed, in a timely and accurate way
- Participates in projects and activities as needed and assigned

Senior Associate - JL02
Delivery, Senior Associate JL02 2/2
Key Criteria to
monitor
performance
- Adherence to all Security and Compliance procedures
- 100% Attainment of customer SLA agreements
- Adherence to quality standards
- Demonstrate professionalism and act responsibly

Alight Core
Competencies
- Be Accountable - Take advantage of the World of Opportunity and demonstrate personal

responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by
collaborating and sharing knowledge to accomplish personal and team results.
- Solve Problems - Be a resourceful problem solver by proactively identifying problems or

challenges in the workplace and put forward creative solutions to drive continuous improvement
- Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team

objectives and future personal career opportunities
- Be Client Centric - Actively responds to meeting the expectations and requirements of internal

and external clients. Ensure a balanced approach between client requirements and Alight
priorities
- Be Effective - Demonstrate knowledge of the Alight Way, our values and levers for success.

Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve
maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way
III. REQUIRED EXPERIENCE
Professional /
Job Experience
- Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
- Flexibility to support a global and fast paced environment
- Attention to detail
- Excellent written and verbal skills
- Self-motivated and a willingness to learn
- Ability to collaborate and work in a team environment, as well as independently while

adhering to processes and procedures
Academic Degree
Education and
Training
Essential
- BA/BS in a business-related field such as Accounting, Human Resources, Business

Administration, or equivalent combination of education & experience
- 2-3 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR

consulting, HR Outsourcing or Corporate environment.
- HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred

Desirable
- Experience working with HR and payroll data

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

**DISCLAIMER**:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other

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