IT Crisis Management Analyst
hace 6 meses
**Who are we?**:
**Amaris Consulting** is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7,500 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
**Brief Call**: Our process typically begins with a brief virtual/phone conversation to get to know you The objective? Learn about you, understand your motivations, and make sure we have the right job for you
**Interviews** (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities
**Case study**: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
We look forward to meeting you
**Job description**:
Find your place at Amaris Consulting as an experienced **IT Crisis Management Analyst **working in an agile and international environment, based in **Barcelona (hybrid).**
**WHAT WILL YOU DO?**
- Collaborate with cross-functional IT teams to monitor and detect potential critical incidents, providing rapid response and escalation when necessary.
- Conduct detailed incident analysis to determine the severity and impact on IT services and business operations.
- Coordinate the response efforts during crises, assembling the crisis management team, and facilitating effective communication among team members and stakeholders.
- Utilize Jira or ServiceNow to track and manage incidents, ensuring timely resolution and documenting incident details.
- Provide support up to a level 3 capacity, troubleshooting and resolving complex IT issues to maintain optimal IT service delivery.
- Manage incident-related documentation, including post-mortem reports and lessons learned, to improve crisis response procedures and prevent future incidents.
- Assist in the development and delivery of training programs related to IT Crisis Management for IT staff and other relevant stakeholders.
**✍️ WHAT WOULD YOU NEED? ✍️**
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 3 years of hands-on experience in IT support or operations, with a strong background in incident management.
- Proficiency in Jira or ServiceNow for incident tracking and management.
- Experience in managing incidents related to Request and Catalog as well as Incident Management.
- Excellent analytical and problem-solving skills, with the ability to think critically during high-pressure situations.
- Strong communication and collaboration skills to effectively coordinate crisis response efforts and communicate with stakeholders at all levels.
- English Fluent.
**WHY US?**
We are people with dreams and motivations like you, working next to super-talented people with whom we can share knowledge, and experiences, hang out and feel the support of our colleagues and managers. We care about our consultants, that’s why we can offer
- Join a fast-growing global group with a turnover of €565M and over 1,000 clients across the world.
- Be part of an international, multicultural environment of 6,350 talented people over 60 countries and 5 continents, being able to benefit from international mobility opportunities and progress your career worldwide, and/or experience other departments and sectors.
- Flexibility is the order of the day, so we have friendly remote policies, an intensive workday, as well as social benefits such as Transit, Restaurant or Kindergarten ticket, and Private Health Insurance
- Explore opportunities to grow quickly with a tailor-made career path and salary evaluation: 70% of our key senior talent joined the company at entry level
- Develop your skills with our Tech Academy catalogue in last technologies, access to the Udemy E-learning Platform with over 500 training courses, which includes programs in interpersonal communication, team management, project management, and participate in our Webinars and Workshops.
- Choose your own training course with your annual personal budget and take advantage of our partners getting certifications paid by the compa
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