Customer Support Agent with High Level of German

hace 4 semanas

Barcelona, España CPM International A tiempo completo

**Who we are**

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International celebrates diversity We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture

**Our Client**

**We Care**:Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.

**We´re Curious**:Proactive approach to problem-solving and a “can do” attitude.

**We Achieve Together**:Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

**What you will be doing?**
- Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
- You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions
- Developing a sound understanding of the products and services offered by our client
- Embrace our company values and act as a brand ambassador

**Requirements**:
**What skills & experience will you bring to us?**
- A fluent level of **German** with exceptional grammar and spelling skills
- High level of **English** (Both written and spoken)
- A genuine passion for delivering outstanding customer service
- Ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail A professional outlook and proactive approach to problem solving

**Benefits**

**What do we offer?**
- **Start date**:23th of September
- **Contract**:Temporary, 9 months contract (1-month probation period)
- **Full time: (39 hours/week)**:

- **Working days/Hours**:Monday to Thursday from 7:00am to 4:00pm and Friday from 7:00am to 3:00pm
- **Salary**:€17,537.76
- **Incentives**:Top performance incentives
- **Bonus**:€600 euros after 3 months + €400 euros after 9 months
- **Holidays**:2 accrued days per month / 24 calendar holidays per year
- **Paid bank holidays + 1 extra day in lieu**:

- **Hybrid model**:3 days per month at the office, the rest working from home
- **Training**:2 weeks of full-time training based in the office
- **Office location**:Barcelona (La Sagrera)

**Other Benefits**:

- Best-in-class people engagement activities and programs
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
- Employee Assistance Program - Free, confidential, and impartial guidance and support
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
- Option to sign-up for Discounted Private Health Insurance
- Referral Program - Bring a friend and get a referral bonus.
- Access to LinkedIn specialised training & courses.

**Ready to Make a Difference?**
- **Showcase your talent**:Share your CV highlighting achievements and responsibilities.
- **Be you**: No need for photos, age, marital status, or gender.

We're excited to meet you

wecare#wearecurious#weachievetogether

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