Wholesale Customer Service Agent
hace 4 días
Pronovias Group is a global leader in the bridal sector, with a unique portfolio of luxury bridal brands such as Pronovias, Vera Wang Bride, House of St Patrick, White One, Nicole Milano and Ladybird. It is distributed at more than 4.000 points of sale in 105 countries, with 102 boutiques in fashion capitals like New York, London, Milan, Paris and Shanghai. Do you want to be part of the journey and join our Headquarters in Barcelona? **We are looking for a Customer Service Representative to join our Wholesale Customer Management Team.**
Key tasks will be:
- Answer phone calls to assist customers calling in with inquiries
- Resolve product or service problems by clarifying the customer's complaint, provide the best solution to solve the problem, expedite correction or adjustment and follow up to ensure resolution. To achieve this, the person hired will have to work closely with our Logistics, Accounting, Production and Sales Team
- Process customer orders/exchanges/RAs/reimbursements/cancellations
- Provide customers with timely and accurate information, order status and product knowledge inquiries
- Follow-up on any issue until they are fully resolved
- Coordinate Trunk show and Loaner programs
- Bachelor's Degree Business Administration (or related field)
- At least 1-3 years of work experience in B2B Customer Service/Administrative experience within Wholesale Fashion/Bridal industry preferred
- German and English speaker (Proficiency or advanced), an extra language will be a plus.
- Strong client-facing and communication skills
- Excellent knowledge of the Microsoft Office Package, M3 and CLIMA knowledge preferred
- Team player, enthusiastic, accurate and commercially oriented
- Hands-on mentality and a proactive attitude towards work
- Advanced troubleshooting and multi-tasking skills
- Requires friendly, professional etiquette and courtesy in interfacing with customers on the telephone
WHAT DOES PRONOVIAS GROUP OFFER?
- Ethical workplace environment that embraces the diversity that makes us special Having to opportunity to join our CSR strategy focused on women empowerment, environmental sustainability, and community impact
- Benefits to improve work-life balance: flexibility on entry and exit, intensive day on Fridays, work from home policy and special benefits and schedules for pregnant women and parents
- Team building activities to promote our companies' values: respect, innovation, empowerment, performance driven and teamwork
At Pronovias Group, we are an equal opportunity employer. Your race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status don’t make a difference here. In our company want you to come as you are to be the best version of yourself.
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