Partner Success Manager

hace 3 semanas


Madrid, España Expedia A tiempo completo

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**form**

Partner Success Manager - French market

Coaches and supports customers* to be more successful on the company's platform, increasing value through comprehensive commercial conversations and interactions.

What you'll do:

- Begins developing relationships with customers* or their account team, including key buyers/decision makers
- Recommends products, services, and insights that will meet customer* needs
- Acquires a basic understanding of how the department operates and fits into the larger organization
- Begins to develop awareness of the policies, practices, trends, and information that impact the organization and its customers*
- Gathers data/information on potential ideas and solutions to address a business need
- Develops a working knowledge of the company’s standard contract terms and conditions by reading product literature, contracts, and asking questions of peers
- Exchanges simple information in straightforward situations to gain the support of others
- Proactively seeks help from a manager when needed to address areas of difference and ensure agreements among all parties
- Develops understanding of standard offerings and major areas of expertise
- Builds a working knowledge of products, technologies, offerings, etc., within scope of responsibility
- Understands the importance of maintaining ongoing business relationships with colleagues and external customers*
- Develops basic understanding of customer's* organization, key offerings, and business goals
- Learns about customer's* key leaders/decision makers from internal customer relationship management system
- Learns about customer's* industry and competitive market
- Attends meetings with customers* to understand needs and expectations
- Learns the metrics to assess the performance of products, services, and solutions against customer* needs/expectations
- Uses key value proposition statements or proof points to demonstrate the value of the company’s products, services, and solutions
- Uses active listening and questioning to drive conversations, help support discovery, and identify impacts and needs for projects
- Effectively communicates changes, delays, resource needs and risks to impacted stakeholders and leaders
- Proactively identifies or takes on assignments based on business needs and to further expand individual skills
- Uses prioritization skills to help support the team roadmap and align with stakeholders
- Follows basic operating model and uses product knowledge related to their team and the business

Who you are:

- Bachelor’s Degree in a related field or equivalent professional experience
- Functional/ Technical Skills
- Proficiency in English + local language of the market(s)
- Proficient communicator
- Growing knowledge of sales techniques

**About Expedia Group**

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.


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